Field Service Engineer - Rapid City, SD

Field Service Engineer - Cassling

Successful candidates must reside within the Rapid City, SD area.

Position Overview

Field Service Engineers (FSEs) are the heart of our organization. As an FSE, you are responsible for visiting hospitals, health systems and other healthcare partners throughout your service territory. You’ll develop relationships with providers who live in and work to serve your nearby communities, using your systems expertise to achieve a level of trust that’s unmatched in the industry.

As an OEM specialist, you’ll install, maintain and repair Siemens Healthineers imaging systems, with the opportunity to also work on select third-party equipment. Your first year will be spent learning the intricacies of the systems you’ll service from a senior engineer. You’ll also be coached in and become an expert in “the Cassling way,” which emphasizes personalized service, record response times and a willingness to go the extra mile for our customers and partners.

Here are the details:

Primary Duties & Responsibilities

• Service any combination of MR, CT, Cath/Angio, Nuclear Med, fluoro and ultrasound systems
• Perform periodic maintenance inspections per manufacturers’ specifications
• Perform initial calibration and certification of newly installed systems
• Complete all appropriate and necessary documentation associated with equipment installation, maintenance, service and parts replacement
• Coordinate with service and sales management to anticipate future service needs.
• Maintain parts inventory according to policy
• Travel in a company-provided vehicle to health facilities throughout your territory (driver’s license and Fleet Policy adherence required)
• Travel via airplane for occasional training at other locations, including some outside the United States (must have or being willing to obtain a valid passport)
• Work on call at set intervals in anticipation of system downtime during non-business hours
• Perform other duties and responsibilities as assigned or required by manager

What We’re Looking for in a Candidate

• Minimum of a two-year degree in electronics (Technical school or Associates Degree) or equivalent work experience.
• Medical imaging industry field service experience preferred but not required.

• Proficient use of hand tools and performance of mechanical tasks
• The ability to communicate technical information to non-technical audiences
• Interpersonal skills.
• Attention to detail.
• Able to work in a relatively unstructured environment in which priorities constantly change.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is performed in environments that include varying conditions, both indoors and outdoors.
• Must be able to work with chemicals and high voltage equipment.
• May come into contact with human body fluids or solids on equipment.
• Required to travel and stay overnight as necessary.

Why Join Our Team?

• Competitive salary that’s among the best in your local field
• Health, dental and vision insurance
• Paid Time Off (PTO) accrues immediately, with no waiting period
• Pre-tax and Roth 401(k) plans with company match so you can invest in your family’s futures
• Company-provided car and cellphone
• 10 weeks of Paid Parental Leave for mothers and fathers, including adoptions and fostering
• Company-paid life insurance for you and your dependents, with additional voluntary coverages available
• Flexible spending accounts and health savings accounts so you can set aside money for health and dependent care expenses
• Supplemental voluntary insurance plans so you get paid cash in the event of an accident, hospital stay or critical illness
• Company-paid disability insurance
• Tuition reimbursement to pursue your education goals
• Nine paid holidays
• Volunteer Time Off (VTO) so you can support non-profits you’re passionate about
• Comprehensive wellness program and incentives
• Referral bonuses
• Mentorship program to encourage your growth and development