What are the responsibilities and job description for the Customer Service Manager position at Cassatt Water?
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities
· Take ownership of customers issues and follow problems through to resolution
· Set a clear mission and deploy strategies focused towards that mission
· Keep accurate records and document customer service actions and discussions
· Analyze statistics and compile accurate reports
· Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
· Maintain an orderly workflow according to priorities
Requirements and skills
· Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
· Experience in providing customer service support
· Excellent knowledge of management methods and techniques
· Working knowledge of customer service software, databases and tools
· Ability to think strategically and to lead
· Strong communication skills
· Advanced troubleshooting and multi-tasking skills
· Customer service orientation
You can obtain a copy of our application at www.cassattwater.com. Please email application to amccaskill@cassattwater.com.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Experience:
- Customer service: 3 years (Preferred)
Ability to Commute:
- Cassatt, SC 29032 (Required)
Ability to Relocate:
- Cassatt, SC 29032: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $24