Medical Receptionist, Off-Site Clinics

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Join our dynamic team at the Pleasant Hill Medical Clinic!  We are looking for an outgoing, patient-centered Medical Receptionist who thrives in a team environment.  

Primary Purpose: To provide smooth patient flow, meeting all guidelines of clinic procedures and insurance specifications, striving for the best customer service possible in a timely and accurate manner, in accordance with Cass Regional Medical Center’s mission statement. Highest level of customer service is expected in every aspect of the position by using the principals of AIDET.

Formal Policy-Setting Responsibilities: No formal responsibility. The policies associated with the job’s purpose and essential responsibilities are set by others.

Routine Decision Making: Decides appropriate scheduling; verifies complete patient information; decides appropriate specialist to use according to insurance plan; verifies appropriate coding and correlation of charges.

Formal Supervisory Responsibility: No formal supervisory responsibility.

Unusual Working Conditions: None.

Essential Responsibilities and Tasks

All essential responsibilities and tasks are performed while meeting or exceeding Cass Regional’s Patient Satisfaction goals as measured by Press Ganey.

Registers and schedules patients. (40% of time)

• Enters complete, accurate patient information data for each encounter.
• For each visit, updates: patient information, address, phone number, email address, privacy notices, insurance information and if needed, scans driver’s license and insurance card.
• Schedules patients according to clinic protocols and utilizes the "patient access" theory in triaging/scheduling patients--that is see the patient when the patient wants to be seen.
• Verifies insurance eligibility for each patient encounter.
• Collects co-pays and meets 95% collection goal.
• Uses the "check in" and "check out" function appropriately for each visit.
• Sends "no show" letters to each patient who no shows.
• Attempts to collect every patient due balance when the patient/guarantor is in the clinic.
• Print patient summary for each patient visit.

Handles telephone calls professionally and effectively. (40% of time)

• Answers phone within three rings, in a professional manner, identifying clinic and self.
• Asks to place patient on hold, waits for an answer, and handles call with minimal wait, when needed.
• Sends task with complete message and appropriate information.
• Works tasks professionally and within 4 (four) hours.

Maintains medical records. (15% of time)

• Obtains and scans appropriate forms for every new patient.
• Scans all patient information, daily. (includes: refills, reports, labs, correspondence, etc.)
• Obtains signed "release of records" form and logs it, as needed.
• Submits all requests for copies of medical records to Health Information Management (HIM).

Actively participates in clinic operations. (5% of time)

• Sorts and distributes mail, daily.
• Orders supplies and maintains appropriate inventory levels for the front office.
• Informs supervisor of equipment malfunctioning and needing repair.
• Assists with training of new hires.

ESSENTIAL PHYSICAL REQUIREMENTS

• Heavy Work:  Lifting 100# maximum with frequent lifting and/or carrying of objects weighing up to 50#.

PHYSICAL DEMANDS

• Lifting:  Raising or lowering an object from one level to another (includes upward pulling).
• Carrying:  Transporting an object, usually holding it in hands or arms or on the shoulders.
• Balancing:  Maintaining body equilibrium to prevent falling when walking, standing, crouching, or running on a narrow, slippery, or erratically moving surfaces; or maintaining body equilibrium when performing gymnastic feats.
• Hearing:  Ability to determine audible communication.
• Stooping:  Bending the body downward and forward by bending the spine at the waist.
• Kneeling:  Bending the legs at the knees to come to rest on the knee or knees.
• Crouching:  Bending the body downward and forward by bending the legs and spine.
• Reaching:  Extending the hands and arms in any direction.
• Handling:  Seizing, holding, grasping, turning, or otherwise working with the hand or hands (fingering not involved).
• Fingering:  Picking, pinching, or otherwise working with the fingers primarily (rather than with the whole hand or arms as in handling).
• Repetitive Motions:  Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking: Expressing or exchanging ideas by means of the spoken word.  Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Seeing:  Obtaining impressions through the eyes of the shape, size, distance, motion, color or other characteristics of objects.
• Acuity, far - clarity of vision at 20 feet or more.
• Acuity, near - clarity of vision at 20 inches or less.
• Depth perception - ability to judge distance and space relationships so as to see objects where and they actually are.
• Field of vision - area seen up and down or to the right or left while eyes are fixed.
• Accommodations - adjustment of the lens of the eye to bring an object into sharp focus.
• Color vision- the ability to identify and distinguish colors.

WORKING CONDITIONS

• Inside:  Worker spends approximately 75% or more of time inside.
• Noise and Vibration:  Sufficient noise, either constant or intermittent to cause marked distraction or possible injury to the sense of hearing and /or sufficient vibration (production of an oscillating movement or strain on the body or its extremities from repeated motion or shock) to cause bodily harm if endured day after day.

Education and Certification/ Registration required for the Position: High school education.

Required Knowledge: Insurance requirements, basic patient triage and common medical knowledge.