Medical Receptionist HMC

Primary Purpose: To provide smooth patient flow, meeting all guidelines of clinic procedures and insurance specifications, striving for the best customer service possible in a timely and accurate manner, in accordance with Cass Regional Medical Center’s mission statement. Highest level of customer service is expected in every aspect of the position by using the principals of AIDET.

1. Registers and schedules patients. (40% of time)

1. Enters complete, accurate patient information data for each encounter.
2. For each visit, updates: patient information, address, phone number, email address, privacy notices, insurance information and if needed, scans driver’s license and insurance card.
3. Schedules patients according to clinic protocols and utilizes the "patient access" theory in triaging/scheduling patients--that is see the patient when the patient wants to be seen.
4. Verifies insurance eligibility for each patient encounter.
5. Collects co-pays and meets 95% collection goal.
6. Uses the "check in" and "check out" function appropriately for each visit.
7. Sends "no show" letters to each patient who no shows.
8. Attempts to collect every patient due balance when the patient/guarantor is in the clinic.
9. Print patient summary for each patient visit.

1. Handles telephone calls professionally and effectively. (40% of time)

1. Answers phone within three rings, in a professional manner, identifying clinic and self.
2. Asks to place patient on hold, waits for an answer, and handles call with minimal wait, when needed.
3. Sends task with complete message and appropriate information.
4. Works tasks professionally and within 4 (four) hours.

1. Maintains medical records. (15% of time)

1. Obtains and scans appropriate forms for every new patient.
2. Scans all patient information, daily. (includes: refills, reports, labs, correspondence, etc.)
3. Obtains signed "release of records" form and logs it, as needed.
4. Submits all requests for copies of medical records to Health Information Management (HIM).

1.  Actively participates in clinic operations. (5% of time)

1. Sorts and distributes mail, daily.
2. Orders supplies and maintains appropriate inventory levels for the front office.
3. Informs supervisor of equipment malfunctioning and needing repair.
4. Assists with training of new hires.

Strong phone communication skills required.