Patient Access Representative (Front Desk)

Your Image, Our Focus

When it comes to providing quality, patient-centered care – local matters. Our doctors and staff are invested in the community. We’re your local team of radiology experts. With cutting-edge medical imaging technology, highly trained clinical staff, and board-certified radiologists, we bring patient care and imaging excellence into focus.

The ability to adapt to a growth mindset and be willing to learn and take accountability is a must for any individual within the walls of our establishments. Empathic and positive attitude is a required mindset for all employees as it is our duty to connect on a stelar level with one another as co-workers, but even more important is our patience and referring providers.

We practice PATIENT with our peers and all individuals we come in contact with within our scope.

Professional | Accountable | Timely | Intentional | Navigate | Thank You

Basic Benefits (Health & Fringe)

• Health
• Dental
• Vision
• Basic and Voluntary Life and AD&D
• Short- and Long-Term Disability
• Safe Harbor Retirement
• Profit Sharing Retirement
• Supplemental (Aflac)
  
  

Job Title: Patient Access Representative

Department: Clerical

Reports to: Patient Access Manager

Overtime Status: Non-exempt

Schedule: Monday – Friday 8:00 AM – 5:00 PM

Job Summary: This position is responsible for day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner, and greets/assists patients in the same manner.

Primary Job Responsibilities

• Confirms patients’ demographics as well as insurance information to process their visit accurately.
• Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Complies with all HIPAA & CMS requirements as outlined in our annual compliance training.
• Complying with all ePHI & PHI regulations.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Rescheduling patients as needed with corrected order forms.
• Schedules allowed walk-in exams
• Responsible for keeping the front/back desk area and patient waiting areas, and office files clean and organized.
• Performs other duties as assigned.
  

Education: High school diploma or equivalent.

Experience: One year of experience in customer service or reception, preferably in a medical office setting.

Education/Certification/Licensing Requirements

• Prefer completion of a course in Medical Terminology.
  
  

Additional Requirements

• Willingness to work evenings and/or weekends as needed.
• Willingness to attend continuing education courses at the request of the employer.
  
  

Knowledge

Performance Requirements:

• Knowledge of medical terminology and organization services.
• Knowledge of staff responsibilities to accurately direct callers.
• Knowledge of administrative processes, procedures & claims processing.
• Knowledge of basic math and modern office procedures.
  
  

Skills

• Ability to use multi-line phone system, including transferring calls and paging.
• Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.
• Ability to use spreadsheets and word processing software.
• Ability to type a minimum of 45 WPM and operate a 10 key calculator by touch.
• Adequate hearing to answer phone and speak with patients.
• Ability to speak clearly and loudly enough to be heard by callers and patients.
  
  

Abilities

• Ability to work well under pressure with minimal supervision.
• Ability to elicit appropriate information to route calls to the appropriate person.
• Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.
  
  

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.

Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with patient access, involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting. Periodic stress occurs from handling many calls and dealing with patient requests.