What are the responsibilities and job description for the Shift Supervisor position at Casino Queen Marquette?
About Bally's Corporation
Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role:
The Security Shift Supervisor maintains a safe and secure environment for guests, team members and company assets. Oversees all Security activities and employees on assigned shift.
Responsibilities:
- Ensure consistent high-quality service to all our team members and guests.
- Patrol property to ensure safety of guests and team members.
- Delegate authority, assign responsibilities and work schedules to department staff, and monitor for timely and proper completion.
- Investigate incidents and guest complaints and produce summary report of findings.
- Check for and report safety hazards.
- Respond promptly and appropriately to guest and team member incidents and accidents. Write reports.
- Monitor customer and employee passage in and out of casino.
- Answer all calls promptly and professionally.
- Participate in routine drills as assigned
Qualifications:
- Must possess excellent teamwork, interpersonal, customer service, written and verbal communication skills.
- Requires the ability to manage multiple priorities in a fast-paced environment.
- Must be able to maintain a flexible work schedule that includes nights, weekends and holidays.
- Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license.
- Must acquire and maintain CPR certification.
- Must possess valid driver's license and maintain good driving record.
- Must have a professional demeanor and presence with the ability to interact with individuals at all levels in the Company and in external organizations.
- A high school diploma or GED equivalent is required.
- One to three years experience performing and managing duties of security department personnel, a 4-year degree in a related field or equivalent work experience is preferred.
- Gaming industry experience is required.
- Must possess excellent guest service skills to effectively deal with guests.
What's in it for you:
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Paid Time Off
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.