What are the responsibilities and job description for the SURVEILLANCE AGENT position at Casino Queen Inc?
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The Surveillance Agent protects casino assets via CCTV, in accordance with IRGC regulations and internal controls.
ESSENTIAL DUTIES and RESPONSIBILITIES
- Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas.
- Monitor activity for criminal activity, violation of Iowa Racing and Gaming Commission regulations, and/or violation of company policies and procedures.
- Appropriately record activities and report observations to company and Iowa Racing and Gaming Commission officials.
- Appropriately record surveillance activity in daily log.
- Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
QUALIFICATIONS
- Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
- All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
EDUCATION and/or EXPERIENCE
- A high school diploma or GED equivalent is preferred.
- One to two years of surveillance experience preferred.
- Gaming industry experience is preferred.
- Must possess excellent guest service skills to effectively deal with guests.