IT Analyst

General Summary of Job Duties

This position will support all the company’s end users in all approved software applications.

Essential Job Function and Duties

• Assist users with desktop and network applications and troubleshooting issues.
• Respond to telephone help calls and ensure all client/user support calls and service requests are handled or escalated in a timely manner.
• Preventative maintenance on workstations and POS terminals.
• Complete all shift tasks including meeting timelines, scheduling jobs, and documenting completion of tasks.
• Assist in ensuring the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition.
• Add and remove users from computerized systems in accordance with established procedures.
• Notify the Director of Information Technology or other management as directed, of system security gaps, violations, or operational system critical issues.
• Be responsible for assisting in maintaining the network infrastructure including, but not limited to, servers, active directory, switches, wiring and mail applications.
• Maintain the confidential nature of matters pertaining to company records, policies, customer lists and any other company information.
• Give input to the Director of Information Technology when changes in documentation are necessary.
• Provide status reports of projects outside the scope of normal daily operations.
• Adhere to regulatory, departmental and company polices.

• Thorough knowledge of applicable Company and departmental policies and procedures.
• Maintain an open line of communication with Management.
• Maintain a positive and professional demeanor during all interactions with guests, fellow team members, and vendors.
• Ability to accept performance feedback in a professional manner.
• Arrive on time and regular attendance to all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

Non-Essential Job Functions and Duties

• Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

• Solid knowledge of Microsoft Office with the ability to assist and train end users.
• Strong understanding of Microsoft desktop OS required.
• Background experience in a casino or hotel environment and/or technical computer support environment preferred.
• The ability to flow with priority changes and work at times under pressure with a positive attitude is critical.
• Some training in the data processing field is beneficial.
• An understanding of UNIX, networking in a windows environment is a plus,
• Knowledge of SQL server, MS Exchange, graphic arts a plus.
• Most important is the ability to have fun while working hard!!!
• Ability to read, write, speak, and understand the English language.
• Bi-lingual (English/Spanish) is a plus.
• Must present a well-groomed appearance.
• Must be at least 21 years of age.
• Must have a basic understanding of gaming rules, regulations and how players can cheat.
• The ability to maintain composure in a potentially stressful environment.
• Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
• High School Diploma and/or GED preferred.
• Must have the ability to successfully interact with other team members and management.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
• Excellent verbal and written communication skills.

Required Work Cards

• Must be registered with the Gaming Control Board

Machinery, Work Equipment, Programs, Software, Hardware Used

• Various Scientific Games (SG) software applications (SDS, CMP, EBS)
• Agilisys Infogenesis (POS, Admin), Datamagine
• Micro Soft Office programs Windows WS and Server Platforms, Exchange
• Remote Access Software Varied List
• Network Diagnostics Hardware and Software e.g., Wireshark, Fluke, etc.