Therapy Coordinator - Grand Rapids, MI

Job Summary: The Lympha Press Therapy Coordinator performs device deliveries, in-home trials, and provides education to Lympha Press patients for specific geographic territories. Focusing on building a solid relationship with the patient, this role is also responsible for providing positive customer experience. The Lympha Press Therapy Coordinator utilizes company communication and documentation technology in a professional and timely manner.
Essential Functions:

• Schedule and perform product demonstration which includes taking measurements and providing instructions to patients for the Lympha Press compression device.
• Properly size the patient for a correct compression device fit.
• Provide education to the patient regarding the use of compression therapy devices in all aspects, including the application of coordinating garments, ensuring proper size and fit, following prescribed protocols and initiating a therapy session.
• Effectively communicate patient “rental agreements” and financial responsibility to the company, and verbal instructions and training with both patients and caregivers based on individual needs.
• Manage and respond professionally to patient questions and concerns regarding the product and required documentation.
• Ensure all scheduled appointments are confirmed in advance, provide details of expectations for the in-home visit, and organize equipment and supplies to effectively educate patients during the visit.
• Collaborate timely with internal operations teams on order completions and necessary documentation.
• Identify, escalate, and communicate patient questions, concerns, or other needs to the patient relations team for follow up on the same day whenever possible.
• Utilize company translation resources/partners to eliminate language barriers if applicable.
• Perform all work in a manner that maintains compliance with all applicable regulatory requirements including Federal, State, Accreditation and Insurance requirements including HIPAA, non-disclosure, and non-solicitation.
• Travel as required to service patients in specific previously outlined geographic territory needs.
• Work effectively and professionally with other company employees, managers, and departments.
• Perform all job functions with Company Mission, Vision, and Goal Statements in mind.

Education, Certificate and Licensure: High School Diploma or General Education (GED); minimum of six (6) months related work experience and/or training in healthcare related fields. Professional certification or license preferred but not required. Previous medical device industry experience a plus.

Other Requirements:

• Effectively manage multiple tasks, adhere to schedules, and exhibit organizational and time management skills.
• Experience demonstrating strong written and verbal communication skills.
• Knowledge of technology, including but not limited to scheduling, travel and documentation applications and software.
• Self-motivated and self-disciplined and the ability to effectively work independently and meet expectations of the role.
• Flexibility to travel to patient homes or health care settings for patient appointments.
• Must demonstrate proficient ability and practical knowledge of scheduling, travel and documentation applications and software, or demonstrate the ability to learn quickly and proficiently use company specific software programs and any other handheld or technology tools as required for completing job tasks.

Physical Demands:

• Ability to lift and carry objects weighing up to 60 pounds and to sit, stand, bend, kneel, and reach when applicable.
• Ability to read printed materials and a computer screen; hearing and speech to communicate in person and over the phone; manual dexterity to perform job functions and stamina to frequently sit for extended periods of time.