What are the responsibilities and job description for the Export Assistant position at Cashco?
Position:
Cashco has one opening for an Export Assistant on-site at our Ellsworth location.
Summary:
The Export Assistant supports daily sales operations within a manufacturing environment by assisting customers, processing orders, maintaining customer records, and coordinating communications between customers, production, and sales teams. This position also serves as a backup resource for Technical Writing and Export Shipping functions, providing support with product documentation, work instructions, export documentation, and shipment coordination as needed.
Responsibilities:
Office Support
- Process customer orders, quotations, acknowledgments, and related sales documentation.
- Serve as a primary point of contact for customer inquiries regarding products, pricing, order status, and delivery schedules.
- Maintain customer records and sales data within ERP and CRM systems.
- Coordinate with production, purchasing, and logistics teams to ensure timely fulfillment of customer orders.
- Generate reports and assist with sales tracking, forecasting, and administrative activities.
- Support the team with presentations, proposals, customer communications and general administrative tasks to help with the smooth function of the office.
Technical Writing Support
- Assist in the preparation, editing, and maintenance of technical documents, including product manuals, work instructions, standard operating procedures (SOPs), and training materials.
- Coordinate with engineering, quality, and production personnel to gather and verify technical information.
- Ensure documentation is accurate, current, and compliant with company standards.
Export Shipping Support
- Assist with international shipping activities and export compliance requirements.
- Prepare export documentation, including commercial invoices, packing lists, certificates of origin, and other shipping documents.
- Coordinate with freight carriers, customs brokers, and customers to ensure timely and accurate shipments.
- Maintain records related to export shipments and compliance activities.
Qualifications:
- High school diploma or equivalent
- Basic understanding of industrial products or mechanical components such as valves, fittings, or piping systems is an advantage.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook): experience with ERP or CRM systems is a plus.
- Excellent Verbal and written communication skills.
- Strong organizational and multitasking skills.
- High attention to detail and commitment to accuracy.
- Ability to work independently and collaboratively in a team environment.
Requirements:
Cashco performs background checks and drug screens on all candidates as part of our pre-employment testing.
Cashco is an Equal Opportunity/AffirmativeActionEmployer.Allqualifiedapplicantswillreceiveconsideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Continuous movement of parts weighing up to 50lbs with or without accommodations are required in all positions.