What are the responsibilities and job description for the CSR - Customer Service Representative position at Cash Express?
Full time customer service position available! Job duties include customer service, collections, marketing, and general office duties. Our ideal entry-level candidate will be an outgoing individual with a great attitude and exceptional work ethic, who understands the sense of urgency and will project a strong, positive, customer-friendly atmosphere.
Duties and Responsibilities:
- Prepare and process loan applications and renewals
- Provide excellent customer service while performing tasks
- Perform collection activities on delinquent accounts
- Perform marketing strategies directed at both current and past customers as well as the general public and may include working community events, distributing flyers, visiting local businesses, and mailing letters
- Interact regularly with the public
Requirements:
- Prompt and regular attendance
- A valid drivers license, insurance, and reliable transportation to use for work
- Willingness and ability to come in early, work late, and work Saturdays
- Strong communication skills
- Strong computer skills
- Ability to operate a variety of office equipment including a calculator, copy machine, printer, fax machine, and telephone
- Willingness to follow state and federal regulations as well as company policies and procedures
- Ability to work inside and outside, drive, walk on uneven ground, and climb stairs
- Ability to multitask, learn quickly and solve problems
Hours and Dress Code:
- 40 work week
- Monday - Friday from 8:30-6:00 or until work is completed
- Saturday 8:30-2:00 or until work is completed
- Closed on Sunday
- Dress code is business casual
- Jeans and t-shirts can be worn on Friday-Saturday
- Tennis shoes can be worn any day
Compensation and Benefits:
- Exceptional earning potential through monthly bonuses
- Competitive bi-weekly pay
- Christmas bonus
- Training pay and a great learning experience
- Sick pay (24 hours after six monthly of employment)
- Vacation pay (up to 5 days within your first year, 1 week after 1 year, and 2 weeks after 2 years)
- Holiday pay
- Medical, vision, dental, life insurance, accident, critical illness, and short-term disability offered
- Opportunity for advancement
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17