What are the responsibilities and job description for the Inside Sales Representative position at Case Paper Co Inc?
About Case Paper:
Since 1943, Case Paper has been one of the largest privately held distributors and converters of paper and board in North America. We’re known for being Responsive, Reliable, and Resourceful — and for having a culture where people Own It every day.
The Opportunity:
We’re looking for an Inside Sales Representative who’s passionate about building relationships, solving problems, and delivering outstanding customer service. You’ll support our outside sales team, coordinate orders, and act as the key connection between customers and operations.
This role is also the first step in a defined career path — grow into an Inside Sales Specialist, with the opportunity to advance to an Outside Sales Representative with your own territory
What You’ll Do:
- Partner with Account Managers to fulfill customer inquiries on pricing, inventory, and delivery.
- Maintain CRM records, pricing sheets, and customer programs.
- Coordinate with production and logistics to meet customer expectations.
- Take ownership of orders from start to finish, ensuring accuracy and satisfaction.
- Participate in product and process training to expand your skills.
What You Bring:
- 2 years of experience in customer service, inside sales, or a related role.
- Strong communication, organization, and multitasking skills.
- Proficiency in Microsoft Excel; AS400 experience is a plus.
- A proactive, growth-oriented mindset.
Why Join Us?
Case Paper offers competitive pay, comprehensive health benefits, retirement plan options, and paid time off — plus a supportive culture that values learning, teamwork, and fun.
This position is onsite in Philadelphia, with an option for a hybrid schedule (in-office and remote).
It is the policy of Case Paper to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race; color; religion or creed; physical and mental disability; sex, including pregnancy (including childbirth, lactation, and related medical conditions); sexual orientation; gender; gender expression, including transgender; national origin; ancestry; marital status, including domestic partnership; veteran status; age; ancestry; genetic information; and military and veteran status, or any other classification protected by applicable local, state, or federal laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
Case Paper is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Case Paper is a drug-free workplace.
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