What are the responsibilities and job description for the Account Manager position at Case FMS, LLC?
The Account Manager will be responsible to manage the delivery of exterior services for a specific portfolio of client locations in the regional geographic footprint they are assigned. The main functions of the Account Manager are to manage high levels of on-time delivery execution, to streamline communication for our clients, assist in supporting our field management team members success, and helping solve finance and billing related issues. This candidate should possess a go-getter mentality and the desire for future growth. The candidate must be willing to work extended hours, based on the seasonal requirements of the business.
Job Requirements:
- Manage to high levels of consistent delivery execution from the service partners on assigned client portfolio.
- Utilize Salesforce tools to properly update and document customer and service partner information in a system.
- Manages workflow associated with client 3rd party systems and work orders on assigned client locations under their management responsibility.
- Assist with training of service partners and field team in technology and APP usage.
- Review data provided and validates services are being completed on time and correctly.
- Manage service delivery to specified client scope of work.
- Utilize designated site mapping tools to manage assigned geographic footprint.
- Communicate to client at various levels, to include regional and store level via conference calls, and through phone and email exchanges about the review and status of past, present and future services.
- Facilitate and assist in the resolution of customer problems and concerns.
- Assist the billing and finance team with questions and solutions regarding service partner payment issues.
- Work on developing additional training materials as needed.
- Work with insurance and contract administrator on service partner compliance.
- Available to work all snow events 24/7 and long duration shifts.