What are the responsibilities and job description for the Senior Technology Analyst position at Case Farms and Careers?
This is a senior level network administration / computer support / help desk position responsible for supporting the automation needs of end users at respective location. In addition to day-to-day helpdesk responsibilities, this position will assist the IT Director, IT Helpdesk Support Administrator, & the Network / Infrastructure Administrator with planning, implementation, and ongoing maintenance of Case Farms network, compute, & storage environment(s). Individual filling this position is expected to have experience, skill sets, and/or specialized applicable training / experience beyond IT Business Analyst. In addition, this position will deploy and manage infrastructure applications / processes, including but not limited to, video, voice, backups, compute, storage, security, access control, vendor systems, etc. systems for respective location. This position will be $0k-$0k per year depending on applicable education and experience.
RESPONSIBILITIES AND TASKS ::Help Desk / Desktop Support:
- Help Desk support to ALL Company network / computer users
- Desktop computing environment(s) configuration, installation, deployment & maintenance
- Maintain & support varied desktop MS Windows OS computing platforms
- Maintain & support various end-user software(s) including but not limited to: MS Office, Email, endpoint protection, Citrix client, etc.
- Assist users with adding software, peripheral hardware, etc. as necessary
- Monitor and ensure all users comply with Case Farms IT Security policies
Network Support:
- Assist w/ configuration, deployment, triage, & management of both wired & wireless IP network(s) (i.e. Cisco routers, switches, access points, patch panels, racks, etc.)
- Troubleshoot, recommend, & correct networking issues as they may arise
- Network backups and general server administration
- Limited MS Windows Server support
- Limited MS Active Directory Administration
Infrastructure Support:
[will provide assistance with design, deployment, configuration, and overall support of infrastructure at respective location, including but not limited to the following:]
- Exacq Video system(s)
- S2 Access Control
- Fortinet phone system
- Limited MS Email administration
- Limited Nutanix (compute / storage) administration
- Limited Cohesity backup administration
Mobile Devices / Video Systems / Other:
- Assist w/ configuration, triage, & management of mobile devices connecting to Company networks (i.e. smart phones, tablets, etc.) at respective Plant
- Assist w/ installation, triage, & support of modem, fax, telephone, etc. wiring at respective Plant
- Assist w/ configuration, installation, triage, & support of video technologies (Arecont, Samsung, Bosch, etc. cameras & Exacq video software systems currently deployed) at respective Plant
- Assist w/ configuration, installation, triage, & support of other shop floor systems (i.e. Frick, Marel, Meyn, MARS, CFS Wolf, etc.) currently deployed) and respective Plant
- Degree in Computer and/or Information Systems or related & 5 years working experience or equivalent combination of both.
- Experience supporting desktop computing environment(s) & hardware configuration
- Experience supporting Microsoft Windows server & desktop OS
- Experience supporting Microsoft Office products
- Experience with TCP/IP networking and connecting devices to corporate network
- Adequate organizational, time management, & communication skills
- Occasional overnight travel required
- Normal working hours will be 8am-5pm Monday – Friday, but after-hours work can be expected (i.e. to provide 24x7 support, minimize down time during production hours, planned / scheduled projects, system upgrades, etc.)
- IP Networking (wired & wireless technologies
- Cisco networking components (i.e. routers, switches, access points, etc.
- Microsoft Windows Server 2k8 and above
- Active Directory administration
- MS Exchange administration
- Exposure to other applications in use at Case Farms, including but not limited to, MS SQL server, Citrix Server, SharePoint Server administration, etc.
- Working knowledge of Fortinet EDR / MDR
- Working knowledge of Fortinet security tools (i.e. desktop client, VPN, endpoint protection, network access control, etc.)
- Working knowledge of Fortinet phone system
- Working knowledge of DarkTrace Threat Protection software
- Exposure to other software applications presently in use including but not limited to, MS SQL server, Citrix Desktop / Server, SharePoint, Cohesity backups, etc. administration
- Working knowledge of Mimecast Email Security
- Working knowledge of CyberArk Identity, CyberArk Alero Secure Remote Access, and/or CynerArk Privileged Access
- Working knowledge of MFA (multi-factor authentication)
- Sitting, standing, walking, bending, and stooping.
- Lifting ¬ may involve periodic moving/lifting of heavy items exceeding 50 lbs.
- Extraneous situations may arise for which additional physical demands may be required.
- It is necessary that candidate have the capacity to remain calm, considerate, and tactful under unanticipated situations.
Case Farms is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.