Patient Care Coordinator/Front Desk Receptionist

Cascade Vision Center is a progressive and growing optometry office that empowers our staff to provide top quality eye care and the best possible patient experience. We are seeking a full-time or part-time Front Desk Representative who wants to join our practice long-term and shares our passion for patient care.

This customer service position is the first person our patients see as they come in the door, so the role requires a friendly demeanor and positive attitude to provide a good start to the patient encounter. The ideal candidate thrives while working in a fast-paced team environment that requires multi-tasking and flexibility. Must be comfortable adapting to new ideas and adjusting quickly.

Daily work at the front desk in our clinic includes the following responsibilities:

• warmly greeting patients on the phone and in person;
• answering phones;
• scheduling patient appointments;
• verifying insurance;
• making appointment reminder calls;
• collecting and documenting payments;
• maintaining a clean and tidy reception area;
• updating patient accounts by obtaining and recording current contact information and health plan benefits;
• protecting patient confidentiality;
• being a supportive and collaborative team member; and
• other administrative and cross-training duties as assigned to support office operations.

This position reports directly to the office manager. The job location is in our Seattle clinic; however, employees may be asked to cross-cover in our Renton clinic on rare occasions. Reliable transportation to job locations is a must.

Minimum required skills/abilities:

• Confidence and ability to converse clearly while answering phone calls, greeting patients, and responding to patient inquiries.
• Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers.
• Computer proficiency in typing, data entry, word processing, and spreadsheet programs.
• Excellent track record in customer service.
• Initiative to create a welcoming atmosphere for our patients.
• Exceptional interpersonal skills that support respectful communication with office staff, physicians, and patients, including the ability to interact positively with patients who may be upset or stressed.
• Demonstrated ability problem-solve quickly in a fast-paced environment.
• Exceptional time management skills, including ability to multi-task and prioritize work.

Additional preferred skills/abilities:

• Prior use of an electronic medical records system, ideally Revolution.
• Experience verifying insurance benefits.
• Familiarity with insurance coding and billing.
• Previous experience working in a healthcare setting (ideally in eye care) is strongly preferred, but not required. If you are motivated, we can train you.

Other requirements:

• Full-time employees must be able to work 32-40 hours per week. Weekday shifts are generally 8:00-5:00 pm, but are open different schedules such as 4 ten hour days.
• Must be available to work some Saturdays (8:30-3:00 pm).
• Must be available to attend twice monthly all-staff meetings beginning at 7:30 am.
• Must have reliable transportation to office locations.
• Must be willing to cross-train to cover office staffing needs on an occasional basis.
• As per Washington State law, must be fully vaccinated against COVID-19 (including booster, if applicable) and provide documentation of vaccination status.

Clinic locations and hours of operation:

• Cascade Vision, 2914 E. Madison St., Ste. 109, Seattle, WA 98112 (clinic hours: Monday-Friday 9:00-5:00 pm)
• Cascade Vision Center, 4300 Talbot Rd. S., Ste. 400, Renton, WA 98055 (clinic hours: Monday-Friday 8:00-5:00 pm)

Benefits include:

• Medical
• Vision
• Dental
• 401k with company matching
• PTO
• Paid holidays
• Eye wear discounts

* Note that benefits are subject to 6 month waiting period and full-time status.

Hourly pay: Dependent on qualifications and experience.

Pay: $21.30 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $21