What are the responsibilities and job description for the SALES REPRESENTATIVE position at Cascade Residential Servi?
Job Summary:
The sales representative position will consist of analyzing customer needs for HVAC equipment, create a sales proposal, finalize the sale and follow up with each customer to ensure complete satisfaction.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to, the following:
- Provide customers with solutions for their HVAC and other home comfort needs
- Consult with potential and existing customers to provide a customized HVAC system solution including our exclusive maintenance program
- Serve as the leader of the sales process to ensure customer satisfaction
- Conduct post-sale follow-up to ensure all sales agreements have been fulfilled to customer satisfaction
- Follow-up with existing sales bids and leads to offer any additional information as needed to convert them into sales
- Overcome technical and business objections of prospective customers
- Emphasize salable features, quotes, prices and credit terms and prepare sales orders for jobs sold
- Build and maintain customer relationships
- Participate in various sales activities to support corporate efforts including, but not limited to, trade shows, referral groups, etc.
- Must be willing and able to work evenings and weekends
- Performs other related duties as assigned by management.
- Follows all established company policies and procedures.
Minimum Qualifications:
- High School Graduate or General Education Degree (GED) required
- Associate degree (two-year college or technical school) preferred
- At least 5 years of previous sales experience
- Prior in-home Residential HVAC Sales
- Valid Driver’s License
Physical Demands:
- Climbing up and down on ladders and equipment
- Heavy lifting required (50-75) pounds, ladder work, and tight space work required from time to time.
- Ability to pick up a minimum of 25 pounds consistently and carry up to 250 feet unassisted.
- Operate handheld power tools.
- Wear personal protective equipment.
- Ability to work more than 40 hours per work week and up to 12 hours per day.
Working Environment:
- Work both indoors and outdoors
- Would be exposed to very hot or very cold temperatures.
- Will be in proximity to hazardous conditions, equipment, and situations.
- Ability to climb ladders with minimal assistance.
- Must be able to access cramped workplaces, such as crawl spaces under floors.
- Must wear Personal Protective Equipment (PPE) which is required in designated areas.
- Must be able to travel. This job is 60% office, 40% travel for customers.