Dealer Services Representative - Medical Channel

Want to work and play in the foothills of the Sierra Nevada Mountains? Cascade Designs, home to MSR, Therm-a-Rest, Platypus, SealLine, Packtowl and Varilite, is now headquartered in Reno, NV. Just over an hour from Lake Tahoe with 300 days of sunshine each year, this is the perfect work and play destination for outdoor adventurers at every level. We are seeking passionate, driven, curious people who not only love the outdoors but strive to bring the same passion and curiosity into their work with them every day.

Our Brands: 

Therm-a-Rest, MSR, Platypus, SealLine, PackTowl, VariLite

We are currently seeking a Dealer Services Representative to manage our Medical Channel.

The Medical Channel Dealer Services Representative is responsible for maintaining and enabling Cascade Designs to provide best-in-class service to our consumers, dealers, sales representatives and distributors for the Medical channel.  The Medical Representative is the first point of contact, interacting with customers and internal departments to ensure product is received on-time, in-full and the customer is happy. This position plays a critical role in our ability to achieve the Medical Division’s revenue, profitability and strategic goals.

Essential job functions

1. Champion the Medical Division throughout Cascade Design’s organization.
2. Partner with the Operations, Logistics and Supply Chain teams to ensure customer orders are delivered on time and complete. When delays and issues occur, provide excellent customer service to maintain excellent customer satisfaction.
3. Implement price changes and sales programs in the market to ensure revenue and profit targets are achieved. 
4. As needed, support product line planning for the Medical Division. Provide customer feedback on new product opportunities to deliver long-term company growth.
5. Support the management of the Medical division’s marketing efforts.This may include supporting the production of promotions, collateral, trade show and special event planning, public relations, social media and website ensure the best possible representation of the VARILITE® brand in the market.
6. Participate in the development and execution of the long-term strategic growth plan for the Medical Division.
7. Play an active role in the preparation and management of the annual Medical Division financial plan, including revenue forecast and expense budget.
8. Perform any other duties and/or tasks that may be assigned on an as-needed basis.

Minimum requirements

Education/Certifications:

• Bachelor’s degree preferred

Experience:

• At least 3 years' experience in sales and/or customer service, preferably in the Medical field
• Knowledge of and some experience domestic and international Medical regulatory and compliance requirements.   Desirable

Preferred Skills & Abilities:

• Strong organizational skills and the ability to manage multiple projects and deadlines.
• Problem solving and decision-making skills.
• Ability to negotiate and work effectively with development partners and outside organizations.
• The ability to communicate effectively and make key presentations, both written and verbal. 
• Knowledge of Government contracting requirements, procedures, and etiquette desirable.   

Physical requirements

Be willing and able to travel up to 10% of time; both domestic and foreign.

Be able to meet company attendance standards.

Some of our amazing benefits include...

• 3 weeks paid time off per year
• 10 paid holidays
• 3 Floating holidays
• Hybrid position based in Reno, NV 
• Great health benefits (medical, dental, vision)
• 401(K) with company matching
• Life insurance paid by Cascade Designs
• Activity Gear Loaner Program and discounts on products purchased through Pro Deals
• $100 to spend on Cascades Designs products and an employee discount on all Cascade Designs gear!

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Cascade Designs Inc.

Cascade Designs began in 1972 with the simple desire to provide a more comfortable night outdoors. Since then, we have grown to become the parent company of some of the most respected brands in the outdoor industry. Though much has changed over the years, our methods for achieving excellence have not. We believe that manufacturing many of our products in our own U.S. and European facilities is an essential element in maintaining the quality users deserve, and that by striving to exceed our customers’ expectations of service, we will be successful for many years to come. 

Our core purpose is to provide innovative, useful and long-lasting products that improve the adventures and wellbeing of our customers. 

Cascade Designs Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law. 

Salary : $24 - $30