Accounting Support Specialist

Position Summary

The Accounting Support Specialist is a hands-on, detail-driven role that provides essential day-to-day administrative support to the Controller and the broader accounting function at Casago Smoky Mountains. This position is the operational engine behind billing accuracy on both the expense and revenue sides of the business — ensuring that transactions are entered correctly, owner statements are processed on time, and the accounting team has the organized, clean data it needs to operate effectively.

This role was created in direct response to the volume and complexity of work involved in building a functioning accounting department from the ground up. The right candidate is reliable, process-oriented, comfortable working with numbers and billing systems, and understands that consistency and accuracy in this seat directly impacts owner satisfaction and the financial integrity of the company. This is an individual contributor role with no direct reports.

Core Responsibilities

Revenue Billing Support

• Assist the Controller with the preparation and processing of owner statements, ensuring all revenue line items are accurately captured and coded prior to distribution.
• Enter reservation revenue data into the accounting system in a timely and accurate manner, cross-referencing against property management system (Guesty) uploads to verify completeness.
• Track the status of owner statement processing and flag any missing data, upload delays, or discrepancies to the Controller before statements are finalized.
• Support the monthly billing cycle by completing assigned data entry and verification tasks within established deadlines, helping the team work toward consistent on-time owner disbursements.
• Maintain organized records of revenue transactions, statement runs, and disbursement documentation for each billing period.

Expense Billing Support

• Process and enter vendor invoices, maintenance charges, and operational expenses into the accounting system accurately and in accordance with the established chart of accounts.
• Review expense submissions for completeness — confirming that proper documentation, coding, and approvals are in place before entry — and return incomplete submissions to the appropriate party for resolution.
• Reconcile expense entries against vendor statements and purchase records, identifying and escalating discrepancies to the Controller.
• Maintain an organized, up-to-date log of outstanding payables to support the Controller’s visibility into expense obligations.
• Assist with the categorization and coding of new or recurring expenses as the company’s expense framework is built out.

Data Entry & Systems Support

• Serve as a primary data entry resource across accounting platforms, including the property management system and accounting software, ensuring information is entered consistently and without error.
• Monitor for data gaps or upload failures between Guesty and the accounting system; document and report issues to the Controller to prevent processing delays.
• Support system migration and cleanup efforts by verifying, entering, and organizing historical data as directed.
• Run standard reports from the accounting system as requested by the Controller to support reconciliation and review activities.

Owner & Trust Account Support

• Assist with the administrative components of Trust and Operating account management, including data entry, transaction documentation, and file organization.
• Support the Controller in reconciling owner trust account activity by pulling and organizing transaction records for review.
• Maintain accurate records of owner billing history, payment status, and account adjustments in the accounting system.
• Flag any unusual or unreconciled items in Trust or Operating accounts to the Controller for review and resolution.

Administrative & Process Support

• Maintain organized physical and digital accounting files, including invoices, statements, receipts, and correspondence, in a consistent and retrievable format.
• Assist the Controller in tracking billing cycle deadlines, outstanding items, and follow-up tasks to keep the monthly close process on schedule.
• Support the development and documentation of accounting processes and checklists as the department builds its operational foundation.
• Communicate professionally with vendors, property managers, and internal team members regarding billing questions, missing documentation, or processing status — escalating issues to the Controller as appropriate.

Qualifications

Education & Experience

• High school diploma or equivalent required; Associate’s degree in Accounting, Business, or a related field preferred.
• 1–2 years of experience in an accounting support, billing, bookkeeping, or accounts payable/receivable role.
• Experience working in a property management or hospitality environment is a plus; familiarity with Guesty or similar platforms is beneficial but not required.

Skills & Competencies

• High accuracy in data entry — this role requires consistent, error-free work with numbers, names, and financial records.
• Organized and methodical, with the ability to manage multiple billing tasks and deadlines simultaneously without losing track of details.
• Proficient in Microsoft Excel and Word; comfortable learning new accounting and property management software platforms.
• Able to follow established processes and checklists reliably, and to ask questions when something doesn’t look right rather than guessing.
• Clear written and verbal communication skills; professional and prompt in follow-up with internal and external contacts.
• Comfortable working in a fast-moving environment where processes are still being defined — adaptable, patient, and solutions-focused.
• Trustworthy with confidential financial information, including owner account data, disbursements, and vendor payment details.

What Success Looks Like

Success in this role means that billing data is entered accurately and on time, the Controller has a reliable partner handling the transactional workload, and the accounting team is not losing ground to data gaps or missed deadlines. The right person for this seat understands that their work sits at the foundation of owner trust — when the numbers are right and statements go out on time, owners notice. When they don’t, owners notice that too.

Note on Role Scope: This is a support and execution role. The Accounting Support Specialist does not manage staff, approve transactions, or make financial decisions. All work is performed under the direction of the Controller, and discrepancies or issues are escalated to the Controller for resolution.

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Sevierville, TN 37862

Salary : $40,000