Guest Services Coordinator

Job Title: Guest Services Coordinator – Vacation Rental Property Management Company

Casago North County stands as the leading vacation rental property management company in San Diego County (Carlsbad). Our Vision is to empower each team member to progress daily, to become indispensable to homeowners during their absence, and to extend genuine hospitality to our guests. With a passionate team committed to unparalleled service, we are dedicated to delivering excellence to both property owners and guests alike.

Position Overview:

We are seeking an attentive and detail-oriented Guest Services Coordinator to work with the property manager to enhance guest experiences. The ideal candidate will thrive in a fast-paced environment, possess excellent organizational skills, and have a strong ability to multitask. Additionally, the candidate should be highly social, capable of effectively communicating with guests, vendors, and team members. Because this is a hospitality job, the schedule will include working weekends and holidays.

Responsibilities:

Handle reservations, payments, and guest inquiries. Participate in day-to-day property management tasks as assigned.

• Manage day-to-day office operations, including answering phones, greeting clients, and responding to emails.
• Assist in onboarding new owner clients and properties, including documentation preparation.
• Maintain and audit client property listings on various platforms.
• Drive to properties for tasks and handle guest and owner relations.
• Build positive relationships with clients and answer inquiries about services and properties.
• Support management with administrative tasks and projects.

Qualifications:

• High School Diploma/GED required, Bachelor's degree preferred.
• Preferred hospitality experience
• Experience in day-to-day office operations.
• Valid California driver’s license, own car, and current car insurance.
• Computer literacy and ability to learn new programs

Physical Requirements:

• Work primarily in an office environment, operating standard office equipment.
• Ability to lift and carry parcels, walk short distances, and drive a vehicle.
• Required to stand, walk, sit, talk, hear, reach, push, pull, stoop, kneel, bend, crouch, climb, and lift up to 25 pounds.
• Specific vision abilities including close vision, distance vision, depth perception, and color vision.

We are an equal opportunity employer and value diversity in our workforce. We encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or religion.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Application Question(s):

• Ability to work weekends and holidays

Ability to Relocate:

• Carlsbad, CA 92008: Relocate before starting work (Preferred)

Work Location: In person

Salary : $25