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Event and Guest Coordinator

CASACAMPO ALPACA RANCH
Wisconsin Dells, WI Full Time
POSTED ON 12/12/2025 CLOSED ON 1/25/2026

What are the responsibilities and job description for the Event and Guest Coordinator position at CASACAMPO ALPACA RANCH?

We’re hiring a Ranch Host & Event Coordinator.

This role blends hospitality, hosting, bartending, tour guiding, event coordination, guest flow, retail oversight, and team leadership.

Fast-paced in summer. Steadier in winter. Critical year-round.

About the Role

You’re the person who keeps Casacampo feeling effortless for guests. You are their host, concierge and the one they can see onsite.

You’ll move from the lounge and boutique, to greeting families, to guiding tours, to prepping for events. You oversee the vibe, the guest experience, and the day’s rhythm.

Full-time when the ranch is buzzing. Part-time when things slow down.

Always the standard-setter.

What You’ll Do

Food and Beverage & Hospitality (Peak Season Focus)

  • Serve as lead bartender for wine, beer, pisco cocktails, mocktails
  • Lead and train seasonal staff
  • Handle opening and closing procedures
  • Maintain drink quality, consistency, and flow
  • Manage POS and tip tracking
  • Maintain serve safe standards
  • Support ordering and prep

Guest Experience

  • Be the welcoming face guests first meet
  • Guide guests through park and garden check-in, boutique navigation, and ranch etiquette
  • Manage feed cups, ticketing, stroller flow, and crowd pacing
  • Ensure all public areas stay clean, stocked, and calm
  • Support parents and families with smooth movement across the ranch
  • Maintain the “slow living, stress-free” vibe

Tour Guidance

  • Lead short introductions, mini-tours, and guest walk-throughs
  • Explain ranch areas, animals, gardens, and activities
  • Keep guest movement organized and safe

Casacampo Retail

  • Manage snacks, beverages, ice cream, and retail displays
  • Keep shelves clean, stocked, and beautifully presented
  • Run POS, handle returns/exchanges, and maintain product count
  • Keep their ready at all times

Events & Weddings

  • Serve as the point of contact for couples and private bookings
  • Coordinate walkthroughs, vendor communication, and event details
  • Manage timelines, setup, breakdown, and on-site execution
  • Protect the ranch experience while hosting multiple event types

Team Leadership

  • Oversee and schedule seasonal team members
  • Delegate tasks and ensure consistency
  • Train staff in hospitality, tour guidance, bar flow, and safety
  • Maintain daily and weekly communication with ownership

Property Operations (Light)

  • Monitor cleanliness across paths, play areas, and gathering spaces
  • Report maintenance issues promptly
  • Keep park amenities stocked (napkins, utensils, water, ice, etc.)
  • Ensure safety and order during high-traffic days

Overnight Stays (Light Support)

  • Assist with guest check-ins and communication
  • Coordinate with housekeeping staff
  • Help with guest questions or small on-site needs

Administration

  • Track supplies (bar, snacks, retail, ice cream, cleaning)
  • Place orders as needed
  • Provide weekly updates on staffing, sales, operations, and event needs
  • Spot problems and solve them before they grow

Who You Are

  • Hospitality-driven and confident behind the bar
  • Comfortable managing people and busy days
  • Organized, dependable, and grounded
  • Good communicator with a warm presence
  • Happy working outdoors and interacting with families
  • Calm in chaos, strong in customer service
  • Able to take charge and make decisions

Ideal Background

  • 2–4 years in hospitality, bartending, tasting room, or guest services
  • Experience with small events or coordination
  • Comfortable leading short tours or guest groups
  • Retail or POS experience
  • Bonus: weddings, agritourism, family attractions, or boutique hotel experience

Position Details

  • Full-time May–October (40 hrs/week)
  • Part-time November–April (25 hrs/week)
  • Weekends evenings required in peak season
  • Compensation: $17-18 plus tips
  • Wedding day pay is time and a half

Pay: $17.00 - $19.00 per hour

Expected hours: No less than 22.0 per week

Benefits:

  • Flexible schedule
  • Paid time off

Work Location: In person

Salary : $17 - $19

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