What are the responsibilities and job description for the Operations Manager position at Casa?
About Casa
We believe owning a home should feel as special as the moments that take place within them. If our mission inspires you, we'd love to hear from you.
About The Role
We're looking for an Operations Manager to build and scale Casa's operations in Austin. You’ll be our boots on the ground, responsible for building a high-performing local team, owning local performance metrics, designing the systems and processes that power the market, and turning day-to-day operations into predictable, scalable unit economics that enable further expansion.
You’ll split time between the field and the strategy layer—understanding what’s happening in homes, translating insights into process improvements, and driving the metrics that matter. This is a high-ownership, high-responsibility role for someone who loves building systems and solving operational problems.
What You'll Be Responsible For
You’re an operator with strong people judgment, analytical instincts, and a bias toward action. You’re comfortable being accountable for outcomes, not just activity or effort. You don't need to be a trades expert—you need to be a structured thinker who can build scalable systems from ambiguity.
What we're looking for:
We believe owning a home should feel as special as the moments that take place within them. If our mission inspires you, we'd love to hear from you.
About The Role
We're looking for an Operations Manager to build and scale Casa's operations in Austin. You’ll be our boots on the ground, responsible for building a high-performing local team, owning local performance metrics, designing the systems and processes that power the market, and turning day-to-day operations into predictable, scalable unit economics that enable further expansion.
You’ll split time between the field and the strategy layer—understanding what’s happening in homes, translating insights into process improvements, and driving the metrics that matter. This is a high-ownership, high-responsibility role for someone who loves building systems and solving operational problems.
What You'll Be Responsible For
- Build and manage the ATX field team. Recruit, hire, and coach handymen and specialists. Set clear performance standards, develop talent, and ensure every Casa handyman visit is consistent and trust-building. You’ll establish clear processes, performance benchmarks, and coaching loops to develop strong individual contributors and future leaders.
- The local vendor partner ecosystem. Build and manage relationships with handymen, trade vendors, and partners – setting clear expectations, negotiating where appropriate, and holding partners accountable to quality, cost, and reliability standards. You might also drive member acquisition through community events, partnerships, and grassroots marketing.
- Own local operational performance and use data to improve operations. Track and improve visit completion, on-time execution, quality, cost, handyman productivity, and homeowner satisfaction. Build lightweight tracking systems, review KPIs daily, and translate insights into process and staffing improvements.
You’re an operator with strong people judgment, analytical instincts, and a bias toward action. You’re comfortable being accountable for outcomes, not just activity or effort. You don't need to be a trades expert—you need to be a structured thinker who can build scalable systems from ambiguity.
What we're looking for:
- 5 years in operations, marketplaces, logistics, or similarly fast-moving, metrics-driven environments
- Experience running operations through frontline managers or leads, not just individual contributors
- A systems mindset – you diagnose root causes, eliminate inefficiency, and build repeatable processes
- Willingness to be in the field – you learn best by getting close to the work where it's happening
- Familiar with the Austin, Texas geography, culture, and market
- High standards — you care deeply about execution details and get energy from turning messy, inconsistent operations into something boring, predictable, and high-performing, especially when it comes to homeowners’ most valuable asset
- Operational rigor with results — you’ve built process, dashboards, and accountability systems that measurably improve KPIs (throughput, quality, cost, NPS/CSAT, utilization) in real-world operations
- Empathy for homeowners — you intuitively understand the trust required in home services
- Relevant operating background — experience in marketplace ops (Uber, DoorDash, Bird, etc.), consulting/finance (but ready to roll up your sleeves), or other fast-paced, high-ownership environments