What are the responsibilities and job description for the Operations Manager position at Casa?
About Casa
Homes are people’s most treasured assets, and yet the ownership experience sucks. We're building a next-generation, personal property manager for every single-family home to make homeownership a joy.
Casa was founded by some of the earliest employees of Uber, CloudKitchens, and Levels. We're backed by an incredible set of leading VC firms and angels, and we’re live with paying members.
About The Role
We're looking for an Operations Manager to build and scale Casa's operations in San Francisco.
You'll be our boots on the ground, responsible for building a high-performing local team, designing the systems and processes that power the market, and proving the unit economics that enable further expansion.
You'll split time between the field and the strategy layer—understanding what's happening in homes, translating insights into process improvements, and driving the metrics that matter.
If you love building systems, solving ops challenges, and high-ownership, high-responsibility roles, this one is for you.
What You'll Own
You're an operator with strong people judgment, analytical instincts, and a bias toward action. You don't need to be a trades expert—you need to be a structured thinker who can build scalable systems from ambiguity.
What we're looking for:
Homes are people’s most treasured assets, and yet the ownership experience sucks. We're building a next-generation, personal property manager for every single-family home to make homeownership a joy.
Casa was founded by some of the earliest employees of Uber, CloudKitchens, and Levels. We're backed by an incredible set of leading VC firms and angels, and we’re live with paying members.
About The Role
We're looking for an Operations Manager to build and scale Casa's operations in San Francisco.
You'll be our boots on the ground, responsible for building a high-performing local team, designing the systems and processes that power the market, and proving the unit economics that enable further expansion.
You'll split time between the field and the strategy layer—understanding what's happening in homes, translating insights into process improvements, and driving the metrics that matter.
If you love building systems, solving ops challenges, and high-ownership, high-responsibility roles, this one is for you.
What You'll Own
- Build and manage the SF field team. Recruit, hire, and coach handymen and specialists. Set clear performance standards, develop talent, and ensure every homeowner visit is consistent and trust-building.
- Own the local ecosystem. Build relationships with homeowners, handymen, trade vendors, and partners. You might also drive member acquisition through community events, partnerships, and grassroots tactics. You'll work with HQ on strategy but own execution on the ground.
- Use data to improve operations. Track visit completion, handyman performance, and homeowner satisfaction. Diagnose bottlenecks in staffing, scheduling, and supply/demand. Tighten the feedback loop between field insights and system improvements week over week.
You're an operator with strong people judgment, analytical instincts, and a bias toward action. You don't need to be a trades expert—you need to be a structured thinker who can build scalable systems from ambiguity.
What we're looking for:
- 3–5 years in operations, consulting, marketplaces, logistics, or similarly fast-moving environments
- Experience managing people and holding teams to clear performance standards
- Comfort working in spreadsheets, dashboards, and operational metrics
- A systems mindset—you diagnose root causes, eliminate inefficiency, and build repeatable processes
- Willingness to work in the field—you learn best by getting close to the work
- High standards – details in execution matter, especially in a homeowner’s most valuable asset
- Operational rigor — you love building systems that reduce noise and improve throughput
- Ownership mindset – you thrive without a playbook and get energy from fixing what’s broken
- Empathy for homeowners – you intuitively understand the trust required in home services
- Experience in marketplace operations (Uber, DoorDash, mobility companies, etc.), consulting/finance (but ready to roll up your sleeves), or other similarly fast-paced high ownership roles