Program Support Specialist

Employer: CASA of Kern County
Position: Program Support Specialist
Status: Full-time, non-exempt
Supervisor: Program Manager

Overview
At CASA of Kern County, you will find a job your heart will love. You’ll be part of a vibrant team making a difference in the lives of abused and neglected children every day.

CASA of Kern County began operations in 1994 to serve in the best interest of foster children - giving a voice to abused, neglected, and abandoned children living in protective care in Kern County, California. Our mission is to recruit, screen, train, and support volunteers from communities throughout Kern County to serve as advocates in child dependency proceedings. In order to do this, our advocates become a consistent caring thread in the lives of the children served, during a very traumatic and changing period. We support and closely supervise the advocacy work of our volunteers throughout the duration of their assignments. CASA of Kern County is here to protect and ensure each child's right to a safe permanent home.

CASA of Kern County has recruited and trained over 1,350 Advocates and has served over 3,500 of Kern County's most vulnerable children.

We celebrate our values of respect, integrity, courage, and hope through our work, and most importantly, our people. We seek champions for our mission and those committed to excellence.

Position Description:

The Program Support Specialist position will create a welcoming environment in the CASA office. This person will help maintain program operations, be reliable and hardworking, and possess both strong written and verbal communication skills. The Program Support Specialist must display an energetic, caring, and professional personality in their communications with the public and staff. This is a support position for the CASA program and will need to be familiar with many different office procedures, ongoing events, and volunteer needs.

Essential Duties and Responsibilities:

• Support Program Manager and Advocate Supervisors to ensure that the CASA program runs smoothly and efficiently to best support our advocates and at-risk children and youth.
• Prepare new case files after they have been reviewed and input into Optima.
• Prepare court documents such as appointment orders, exit orders, and proofs of service, including delivery of documents to and from juvenile court.
• File management, including tracking documents and hearings, communicating with the court clerk’s office.
• Maintain CASA Library and check out system.
• Support the Family Connections and Infant & Toddler programs through family searches, when needed, data management, and compliance-related tasks that help ensure program integrity and service delivery.
• Collaborate with program staff to provide administrative and operational assistance that strengthens program capacity and helps services reach children and families effectively.
• Support and assist the CASA organization with all administrative/other duties as assigned

Skills and Education Requirements:

• Strong communication skills both verbal and written
• Self-motivated
• Ability to work interdependently, independently, and with direction
• Strong organizational skills – detail oriented
• Ability to function in a fast-paced environment.
• Ability to lead others in working in a stressful and sometimes unpredictable environment; skill in handling crisis situations without overreaction or loss of objectivity.
• Capability to use computer applications including word processing, spreadsheets, and databases
• Demonstrated ability to work well with diverse people
• Must have a valid/current driver’s license.
• Must be able to pass a criminal background check.
• Bi-lingual is preferred.

Physical and Mental Requirements:

The work is performed predominantly in an office environment, and at indoor event locations, while operating typical office equipment, with limited exposure to extreme temperatures.

The physical job tasks require extended sitting at a desk and operating office equipment including a computer and phone. These tasks require the ability to sit, stand, talk, hear and use hands to operate a computer and phone. Vision abilities include close vision requirements due to computer work. The physical requirements may include occasional standing, occasional lifting up to 20 pounds and carrying short distances, occasional walking, and occasional driving.

Mental requirements include communication with diverse people, problem-solving, decision-making, data interpretation, speaking publicly, and regular interaction and collaboration with both co-workers and people in the community. The employee must also be able to handle the stress of working with abused or neglected children.

This job description is not limited to the duties listed herein. The employee may be expected to perform other tasks, projects, and training as requested by the organizational leadership or as necessitated in the course of carrying out their work.

Benefits:
The rewards of joining CASA are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Healthcare Insurance
• Dental Insurance
• Vision Insurance
• 401k with up to 2% matching
• Career development opportunities
• Generous PTO and Holiday (time-off) package
• Team activities and Organizational affiliation

Equal Employment Opportunity Policy:
CASA of Kern County policy prohibits unlawful discrimination based on race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices) marital status, registered domestic partner status, age, national origin (includes language use and possession of a driver’s license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical or mental disability, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws.

Job Type: Full-time

Pay: $19.50 - $22.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Clerical: 2 years (Preferred)

Work Location: In person

Salary : $20 - $23