What are the responsibilities and job description for the Guest Relations Manager position at Casa Nela?
We are looking for a Guest Relations Manager to join our team at Casa Nela. We operate 5 Manhattan Restaurants that include several Rosemary's locations, Roey's & Bobo. Our office is located in the heart of the West Village.
The Guest Relations Manager is responsible for the performance of the Guest Relations Department. The team collectively acts as an agent on behalf of our guests, working with the operations teams to accommodate reservations and special requests. This department is responsible for reservation book planning and the manager will oversee total availability and policies in order to maximize sales.
The position supports our operations teams, distributing daily reservation reports that include detailed guest notes and soignee instructions. The department also works closely with the Marketing Department to promote and execute holidays and special events, track guest feedback and reviews, and assist with sales initiatives as directed. Experience with Opentable and Resy is a must.
The ideal candidate will be a tech-savvy professional passionate about hospitality and dedicated to resolving guest issues with empathy, efficiency, and data-driven insights. This role requires a unique blend of customer service expertise and technical proficiency to manage and optimize our guest feedback systems.
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Casa Nela offers the following benefits for those within our HQ Team: Medical, Dental and Vision Insurance (for full time employees), Transit Benefit Program, an Employee Dining Program, Referral Bonus Program, Monthly and Yearly Bonus Incentives, Paid Time Off, and Office Snacks.
Our Company is an Equal Opportunity Employer (EEO) and provides opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
More detail about Casa Nela HQ part of Casa Nela Restaurant Group, please visit https://culinaryagents.com/entities/170007-Casa-Nela-HQ
The Guest Relations Manager is responsible for the performance of the Guest Relations Department. The team collectively acts as an agent on behalf of our guests, working with the operations teams to accommodate reservations and special requests. This department is responsible for reservation book planning and the manager will oversee total availability and policies in order to maximize sales.
The position supports our operations teams, distributing daily reservation reports that include detailed guest notes and soignee instructions. The department also works closely with the Marketing Department to promote and execute holidays and special events, track guest feedback and reviews, and assist with sales initiatives as directed. Experience with Opentable and Resy is a must.
The ideal candidate will be a tech-savvy professional passionate about hospitality and dedicated to resolving guest issues with empathy, efficiency, and data-driven insights. This role requires a unique blend of customer service expertise and technical proficiency to manage and optimize our guest feedback systems.
**
Casa Nela offers the following benefits for those within our HQ Team: Medical, Dental and Vision Insurance (for full time employees), Transit Benefit Program, an Employee Dining Program, Referral Bonus Program, Monthly and Yearly Bonus Incentives, Paid Time Off, and Office Snacks.
Our Company is an Equal Opportunity Employer (EEO) and provides opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
More detail about Casa Nela HQ part of Casa Nela Restaurant Group, please visit https://culinaryagents.com/entities/170007-Casa-Nela-HQ
Salary : $70,000 - $75,000
