What are the responsibilities and job description for the Host/Hostess position at Casa Madera West Hollywood?
Casa Madera is a coastal-inspired dining experience where the spirit of the Riviera Maya meets elevated Mexican cuisine. The menu celebrates fresh, thoughtful ingredients, warm flavors, and dishes rooted in tradition while embracing a sense of ritual, grounding, and connection.
Designed to feel like a retreat from the everyday, Casa Madera blends soulful energy, handcrafted cocktails, and an atmosphere that moves effortlessly from relaxed to refined. Every moment is meant to feel immersive, intentional, and touched by the elements.
Casa Madera has locations in Toronto and West Hollywood, each offering its own interpretation of this coastal Mexican escape.
Job Summary
The Host serves as the first point of contact for guests and plays a critical role in setting the tone for an elevated dining experience. This position is responsible for managing reservations, coordinating dining room flow, and seating guests thoughtfully to ensure a smooth and balanced service. The Host maintains a clean and organized host stand while providing warm, professional, and attentive service, ensuring guests feel welcomed and cared for throughout their visit.
Key Responsibilities
Coordinate guest seating and manage dining room flow to support efficient and consistent service
Manage reservations and answer incoming calls, providing accurate information and setting appropriate guest expectations
Maintain awareness of guest preferences, special occasions, dietary restrictions, and special accommodations
Ensure the host area and surrounding spaces are clean, organized, and compliant with health and safety standards
Deliver professional and attentive guest service by anticipating the needs of both guests and team members
Complete assigned administrative and preparatory tasks, including morning setup duties
Qualifications
Maintain a clean, polished, and professional appearance
Strong multitasking skills with a proactive and dependable work ethic
Previous experience in a guest-facing or customer service role preferred
Availability to work nights, weekends, and holidays
Ability to stand for the duration of assigned shifts and lift up to 35 pounds
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, veteran status, or any other characteristic protected by applicable law.
If you require a reasonable accommodation to complete the application or interview process, please contact Human Resources at humanresources@noble33.com. We are committed to providing reasonable accommodations in accordance with applicable law.