What are the responsibilities and job description for the Customer Service Representative position at CAS Cable?
Job Overview:
We are seeking to hire Customer Service Representatives to join our team. This position requires daily interaction with office staff and customers via email, phone, and face to face. Must meet customer's needs and expectations while maintaining a friendly and professional demeanor at all times.
Responsibilities & Duties:
- Handle customer inquiries and complaints via phone, face to face, chat, and email in a timely and accurate manner.
- Provide troubleshooting for cable, internet, and phone services.
- Process customer orders and service calls.
- Manage payment transactions accurately.
- Complete assigned tasks in an efficient and timely manner.
Required Skills:
- 1 year customer service experience preferred.
- Excellent interpersonal and communication skills.
- Desire to learn and work with a team.
- Positive attitude, self-motivated, and ability to problem solve.
- Exceptional organizational skills.
- High accuracy data entry and attention to detail.
- Ability to handle many tasks simultaneously and maintain composure in stressful situations.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $33,074 - $42,319