What are the responsibilities and job description for the Automotive Service Advisor position at Carz R Us?
Why You’ll Love Working Here:
We’re Growing—Be Part of the Next Chapter: Carz R Us has opened a second location, and we’re looking for a person-centered Service Advisor to help lead the way. This is your chance to join a respected, family-owned shop that’s on the move—offering stability today and exciting career growth for the future.
A Culture of Hospitality: At Carz R Us, we treat our team with the same level of care we give our customers. We offer transparency, digital inspections, and loaner cars to our clients—and to our staff, we offer respect, modern tools, and a welcoming environment where your well-being actually matters.
Pride in Our Roots, Commitment to Excellence: Founded in 2009, Carz R Us is a modern facility rooted in family values. We’ve donated over $30,000 to local schools and nonprofits because we believe a business should be a pillar of its community. When you work here, you’re representing a brand that people truly love.
Rave Reviews—Because We Do Things Differently: Our customers say: “The Carz R Us people treat you like family! They could not be more caring and considerate!” You won’t just be "selling service"—you’ll be building the genuine human connections that earned us our 4.8 star reputation.
What You’ll Do:
- Be the Face of the Shop: Greet customers with warmth and hospitality, acting as their primary point of contact and trusted advisor.
- Translate "Auto" to "English": Review digital vehicle inspections from technicians and explain needed repairs to customers in a clear, non-intimidating way.
- Manage the Flow: Coordinate schedules, provide accurate estimates, and keep customers updated via text and phone throughout the day.
- Educate & Empower: Help customers prioritize repairs based on safety and urgency, ensuring they feel confident in their decisions.
- Collaborate: Work closely with our technicians to ensure work is completed on time and to our high standards.
- Deliver the "Extra Mile": Coordinate loaner cars, shuttle services, and ensure every customer leaves feeling like family.
What We’re Looking For:
- Communication Pros: You are a natural "people person" who can handle difficult conversations with empathy and grace.
- Organized Multi-taskers: You can manage a busy front counter, answer phones, and track repair orders without breaking a sweat.
- Tech-Savvy: Comfortable using modern shop management software and digital communication tools (texting/emailing reports).
- Integrity-Driven: You value honesty above a quick sale. We want customers for life, not just for today.
- Experience: Previous service advising or high-level retail/hospitality experience is preferred, but a great attitude and a willingness to learn are our top priorities.
What We Offer:
- Growth & Stability: As we expand, you’ll have the opportunity to help shape the culture of our growing team and take on leadership responsibilities.
- A Modern Workspace: Work with the latest technology in a clean, professional, and organized environment.
- Work-Life Balance: Monday–Friday schedule—we are closed on weekends, so you can spend time with your family.
- Professional Development: We provide ongoing training and one-on-one meetings to help you grow both personally and professionally.
- Community Impact: Be proud of where you work. Your efforts directly support local schools and nonprofits.
About Carz R Us:
Carz R Us offers dealership-quality service with the heart of a family business. We care about our "internal customers"—our staff—just as much as our vehicle owners. If you are looking for a place where you can grow, evolve, and be the best version of yourself, we want to meet you!
About Carz R Us:
Carz R Us offers dealership quality service and repairs with the friendliness of a family owned and operated business. The team here at Carz R Us cares about our customers, but what about our internal customers, our staff? Many businesses say they care about their team, but when it comes to it, they don't live up to what they promise their staff. Here at Carz R Us, you will be part of a modern team that utilizes technology and other resources to allow you to become the best you possible. We have team emails with training opportunities so you can sign up for ones that interest you and fit your schedule. You will have one-on-one meetings with your team leader to work on growth; both personal and professional. If you are growing and evolving, you will be the best you possible. We will help you get there and beyond!
Salary : $30,000