Client Service Associate

Description

The Client Service Associate provides primary support to the Wealth Management Group in managing, retaining, and deepening client relationships. The position will provide support to Financial Advisors and assist in all areas of client operations, using exceptional communication skills and execution of responsibilities in maintaining client accounts. The Client Service Associate may also assume a leadership role within the team or office and mentor colleagues. This individual will be based in the Charlotte, NC office.

Position Responsibilities And Essential Functions

• Builds, strengthens & retains client relationships by proactively meeting & when possible, exceeding client expectations.
• Takes a strategic perspective in managing existing client relationships by understanding client goals and concerns and seeking solutions to client needs.
• Regularly communicates with clients to keep advisor appraised of life events and changes in financial circumstances or goals.
• Provides a consistently positive client experience through excellent service and execution in maintaining client accounts.
• Proactively maintains client accounts within custodian and firm systems
• Displays deep industry knowledge in assisting clients.
• Follows strict adherence to all CSP compliance policies, procedures, and standards.
• Provides analytical support in managing client accounts - performance, projections & suitability for investment strategies.
• Manages complex client accounts, including business/corporation accounts as well as ultra-high net worth families.
• Makes recommendations to clients that are in-line with their existing strategies, including rollovers & new accounts when requested.
• Participates in client meetings, takes meeting notes & inputs them into Salentica, and manages action items.
• Enters data & builds client profile in eMoney.
• Handles Alternative Investment paperwork, collaborating with other departments and external parties as needed.
• Completes annuity & insurance paperwork as needed.
• Creates internal performance reports to review with Financial Advisor.
• Manages ramq submission and facilitates rollover calls & transfers.
• Trades & recommends ways to raise cash.
• Reviews positions in account and cost basis to evaluate tax consequences.
• Completes tax loss harvesting trades under FA direction.
• Performs trade reconciliations within Black Diamond or custodian platform.
• Assists with the establishment and maintenance of advanced administrative services, including Priority Lines of Credit, and Private Equity/Credit or direct indexing offerings
• Coordinates with external COIs like CPAs, realtors, executive assistants, and estate attorneys to create a "family office" experience
• Collaborates across departments, including with Operations and Compliance, to research new custodians, SMAs, and private placements for clients, and completes appropriate paperwork, generally under tight deadlines
• Champions CSP and effectively utilizes firm resources and tools in managing client accounts.

Requirements

Professional Experience

• SIE and Series 7 license with Series 66 (63/65) license preferred.
• Five years prior experience in a similar role within the financial services industry.
• Bachelor’s degree or Associate’s degree required.
• Experience with First Clearing and/or Schwab preferred, as well as client relationship management systems preferred.
• Knowledge of eMoney software preferred.

Personal Attributes

• Excellent written and verbal communication skills to interface with clients, employees and vendors.
• Unquestionable integrity and good judgment.
• Strong client orientation and customer service skills.
• Ability to organize and prioritize work with attention to detail.
• Collaborative team player with positive attitude.
• Ability to learn new processes quickly, take initiative, and multi-task with little supervision.
• Proficiency with Microsoft Office Products – Power Point, Excel, Word, Outlook.