Licensing Specialist - Chaska License Center

Job Summary

The Chaska License Center is seeking a customer-focused and detail-oriented Licensing Specialist to join our team. Under the direction of the License Center Supervisor, the Licensing Specialist is responsible for providing direct customer service in a wide variety of ways (drive up window, face to face and by telephone) to a diverse customer service base. This position evaluates, reviews documents for possible fraud, prepares and processes Minnesota ID, driver's license applications, renews registration and completes title transfers for motor vehicles, accepts and processes passports, issues game & fish licenses, and processes renewals, transfers for the Department of Natural resources.

The Licensing Specialist also responds to public inquiries and requests for information in a proficient and accurate manner as governed by the State of MN and the US Dept of State.

This position plays a vital role in delivering exceptional service to the public.

Carver County offers a comprehensive and flexible benefit plan to meet the needs of employees and their families including affordable health insurance, comprehensive dental insurance, a pension plan through Public Employees Retirement Association (PERA), 12 paid holidays, generous paid time off, and more! For a full list of benefits, please click here: Carver County Benefits

Typical Duties And Responsibilities

• Evaluates, prepares, and processes motor vehicle titles and registration applications to determine fees to be collected.
• Analyze and process Driver's License and Minnesota ID card applications.
• Responds to public inquiries and requests for information in person and by telephone.
• Evaluates, prepares, and processes Department of Natural Resources (DNR) recreational vehicle titles and registrations.
• Processes game and fish licenses.
• Reconciles and completes motor vehicle, drivers license reports to state departments
• Performs other comparable duties as assigned.
  
  

Minimum Qualifications

• High School diploma or GED and two (2) years related work experience in a high-volume customer service position
  
  

or

• Associates Degree and one (1) year related work experience in a high-volume customer service position
  
  

and

• Must be able to prove US Citizenship
• Must be able to pass a BCA (Bureau of Criminal Apprehension) background check (Driver's License staff only)
• Must test and become a "Certified Title and Registration Professional" by the State of Minnesota Driver and Vehicle Services Division (DVS) within 18 months of starting employment. This Certification must be kept current while employed. (All Staff)
• Valid driver's license or evidence of equivalent mobility
  
  

Preferred Qualifications

• In depth knowledge of Minnesota DVS, Department of Public Safety, Department of Natural Resources, and US State Department procedures and practices related to motor vehicle titling and registration, driver's licenses, boat licensing and registration, snowmobile licensing, passports, game and fish licenses.
• Previous experience with computer hardware and IBM compatible software, along with familiarity of routine office equipment.
  
  

SCORED EXAMINATION PROCESS

All applications will be screened for minimum qualifications, scored and ranked. The highest ranked candidates meeting minimum qualifications will be recommended for the scored oral examinations (interviews). Final selection for the position will include successful completion of oral interview(s) and background investigation, including fingerprinting.

Benefit Summary

01

What is the highest level of education you have completed?

• High School Diploma/GED
• Associates Degree or higher
• None of the above
  
  

02

How many years of paid work experience do you have working in a high volume/face-to-face customer service position?

• None/less than one year
• One year to less than two years
• Two years
• More than two years but less than four years
• Four years or more
  
  

03

If you indicated experience above, please briefly describe it below. If you do not have this experience, please indicate NA.

04

Do you have a valid driver's license or evidence of equivalent mobility?

• Yes
• No
  
  

05

Are you able to prove US Citizenship and pass a BCA (Bureau of Criminal Apprehension) background check, including CJIS fingerprinting?

• Yes
• No
  
  

06

Please indicate the areas below in which you have work experience. Select all that apply:

• Processing motor vehicle and driver's license transactions
• Processing passport applications
• Processing Department of Natural Resources transactions
• Using the MNDRIVE system
• I have none of the above experience
  
  

07

How many years of paid work experience do you have in the areas of account balancing, cash reconciliation, and/or banking functions?

• None
• Less than one year to less than two years
• Two years to less than three years
• Three years to less than five years
• Five years or more
  
  

08

If you indicated experience above, please briefly describe it below. If you do not have this experience, please indicate NA.

09

Do you have paid clerical work experience in a public/governmental entity? (ex: city, county, state municipality or MN Deputy Registrar Office) Select all that apply, and ensure the work history portion of your application supports your answer:

• DMV
• Other Public/Governmental Entity
• I do not have this type of work experience
  
  

10

If you indicated experience above, please briefly describe it below. If you do not have this experience, please indicate NA.

11

Do you have leadership experience involving a process or the overseeing of people within a service industry?

• Yes
• No
  
  

12

If you indicated experience above, please briefly describe it below. If you do not have this experience, please indicate NA.

• Required Question