What are the responsibilities and job description for the Warranty Administrator position at Carvana?
About Carvana
At Carvana, we sell cars - but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships - delivering quality, trust, and care you’d be proud to share with Mom.
We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.
Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for!
About the team and position
Our factory-authorized Stellantis dealerships are adding a Warranty Administrator to our team in Tempe, AZ. In this role, you’ll support the back-office warranty claims process for our Chrysler Dodge Jeep Ram service departments, making sure the work our technicians complete is documented, submitted, and paid correctly.
We’re looking for a Warranty Administrator to join our growing Fixed Operations team. You’ll be a critical part of ensuring that our warranty claims are accurate, well documented, and submitted in a timely manner. You’ll work closely with service advisors and service leaders at our stores, so you’ll need to be comfortable communicating clearly and following up with people in different locations.
If you’re detail-oriented, enjoy solving problems, and know your way around Stellantis warranty policy, we want to talk to you.
What you’ll be doing
- Submit Warranty Claims: Submit warranty claims accurately and on time to Stellantis, following OEM policies and procedures.
- Track Claims: Follow each claim through its full lifecycle, including submission, review, approval, and payment.
- Manage Denied and Rejected Claims: Identify the root cause of denials, correct documentation, and resubmit promptly.
- Documentation Review: Confirm warranty repair orders have complete and compliant documentation before submission, including correct labor operations, diagnosis codes, and parts information.
- Partner with Our Stores: Work with service advisors and service leaders to improve the quality of warranty repair order documentation at the point of creation.
- Compliance: Maintain compliance with OEM warranty policies, procedures, and audit requirements.
- Payment Reconciliation: Reconcile warranty payments received against claims submitted, and identify and resolve discrepancies.
- Team Collaboration: Work with our stores, parts team, and fellow warranty administrators to keep claims moving.
What you should have
- 2-3 years of warranty administration experience. Chrysler Dodge Jeep Ram preferred
- Working knowledge of Stellantis warranty policies, claim submission, and dealer systems
- Experience managing denied or rejected claims through resubmission
- Basic technical understanding of vehicle systems and repairs
- Strong attention to detail
- Strong organization and time management skills
- Comfortable working with Google Suite
- Excellent written and verbal communication skills
- Strong work ethic and team attitude
What we’ll offer in return
- Full-Time Position with a competitive hourly wage
- Medical, Dental, and Vision benefits
- 401K with company match
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
- A great wellness program to keep you healthy and happy, both physically and mentally
- Access to opportunities to expand your skillset and share your knowledge with others across the organization
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
- A seat in one of the fastest-growing companies in the country
- Backed by Carvana, recognized on the 2026 Forbes America’s Best Large Employers list
- Growth opportunities
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English
- Must be at least 18 years of age
- Frequent sitting and computer use with varying periods of standing
- May at times require working different shifts
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.