What are the responsibilities and job description for the Sales Operations Manager position at Cartersville-Bartow County Chamber of Commerce?
Job Description
Pay: $60,000.00 - $80,000.00 per year
Job Description
Sales Operations Manager
Location: Cartersville, GA (On-Site)
Company: Leading Fragrance Manufacturer & Supplier
Compensation: $60,000–$80,000 performance bonuses (Total Comp $70K–$90K)
Schedule: Full-Time, Monday–Friday
Reports to: Owner / President
About Us
We are a fast-growing, $50M specialty fragrance manufacturer serving small- and mid-sized candle and soap businesses nationwide. Our company is known for high-quality products, fast turnaround, and exceptional customer service. We are expanding and looking for a Sales Operations Manager who can bring discipline, structure, and visibility to the sales organization. If you love process, organization, numbers, and accountability — this is your team.
Position Summary: The Sales Operations Manager is responsible for ensuring the sales team consistently executes daily customer outreach, maintains clean CRM data, and produces accurate reporting for leadership. This role builds and enforces sales processes, monitors rep activity, and provides the owner with daily and weekly visibility into performance, pipeline health, and customer follow-up.
This is NOT a sales rep role — it is a sales accountability, reporting, and operations role.
Key Responsibilities
Sales Activity & Accountability
Submit your resume and a brief note outlining your experience with sales operations, CRM management, and reporting.
Ideal Candidate Traits
Pay: $60,000.00 - $80,000.00 per year
Job Description
Sales Operations Manager
Location: Cartersville, GA (On-Site)
Company: Leading Fragrance Manufacturer & Supplier
Compensation: $60,000–$80,000 performance bonuses (Total Comp $70K–$90K)
Schedule: Full-Time, Monday–Friday
Reports to: Owner / President
About Us
We are a fast-growing, $50M specialty fragrance manufacturer serving small- and mid-sized candle and soap businesses nationwide. Our company is known for high-quality products, fast turnaround, and exceptional customer service. We are expanding and looking for a Sales Operations Manager who can bring discipline, structure, and visibility to the sales organization. If you love process, organization, numbers, and accountability — this is your team.
Position Summary: The Sales Operations Manager is responsible for ensuring the sales team consistently executes daily customer outreach, maintains clean CRM data, and produces accurate reporting for leadership. This role builds and enforces sales processes, monitors rep activity, and provides the owner with daily and weekly visibility into performance, pipeline health, and customer follow-up.
This is NOT a sales rep role — it is a sales accountability, reporting, and operations role.
Key Responsibilities
Sales Activity & Accountability
- Ensure sales reps are making required customer calls, emails, and follow-ups every day.
- Monitor call quotas, touchpoints, and follow-up schedules.
- Listen to or review call logs as needed for quality control.
- Own the daily “Are we following up on every customer?” process.
- Produce a daily dashboard of rep activity (calls, emails, quotes, follow-ups).
- Produce a weekly dashboard showing pipeline progress, wins/losses, conversion rates, and forecasting.
- Maintain accuracy of CRM data and ensure reps update notes, next steps, and deal stages.
- Manage CRM (HubSpot, Salesforce, FW)
- Build standardized workflows for quoting, follow-up, and lead handling.
- Clean and organize customer lists, inactive accounts, and churn-risk customers.
- Coordinate communication between sales, customer service, operations, and the owner.
- Prepare sales meeting agendas and review metrics weekly.
- Train new reps on CRM use and sales processes.
- Make sure key customers receive follow-up within defined SLAs.
- Flag accounts needing special attention and report to ownership immediately.
- 3–7 years in Sales Operations, Sales Support, CRM Management, or related role.
- Strong understanding of B2B sales cycles (manufacturing, distribution, wholesale preferred).
- Advanced skills with CRM systems and Excel/Sheets.
- Strong reporting and analytics skills — ability to summarize complex data simply.
- Ability to hold salespeople accountable while staying professional and respectful.
- Extremely organized, detail-oriented, and process-driven.
- Experience in fragrance, ingredients, chemicals, packaging, or manufacturing industries.
- Prior responsibility for dashboards, KPIs, or pipeline management.
- Experience implementing or optimizing a CRM.
- Daily reps hitting call & follow-up targets.
- CRM compliance (notes, next steps, data quality).
- Timely reporting accuracy (daily and weekly dashboards delivered on schedule).
- Pipeline visibility and reduction in stalled deals.
- Increase in customer touch frequency and active account engagement.
- Base Salary: $60,000–$80,000
- Performance Bonus: Up to 15% annually
- Total Target Compensation: $70,000–$90,000
- PTO Paid Holidays
- Health benefits option
- Stable, growing company with long-term advancement potential
Submit your resume and a brief note outlining your experience with sales operations, CRM management, and reporting.
Ideal Candidate Traits
- Loves structure, routine, and accountability
- Keeps things organized even when others don’t
- Confident but calm communicator
- Data-driven: trusts numbers, not gut feelings
- Obsessed with clean CRM and accurate reporting
- Not afraid to hold reps accountable
- Wants to help a strong company scale to its next level
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Salary : $60,000 - $90,000