What are the responsibilities and job description for the Customer Service Associate position at Carter Services, Inc.?
Do you love helping people and staying organized? Then, Carter Services, Inc. in Torrance, CA wants you as our next full-time Customer Service Associate!
At Carter Services, you'll do more than answer phones; you'll become the friendly voice our customers rely on, all while enjoying a fulfilling, fast-paced role that keeps you engaged from clock-in to clock-out. We offer $18–$25 per hour, depending on experience, plus a suite of benefits that go beyond the basics:
- 100% paid health insurance
- 7 paid holidays
- Paid time off (PTO)
- 401(k)
- Profit-sharing plan
- Company-provided truck
- iPad
- iPhone
So if you're ready to work somewhere that values your time and talent, keep reading!
THE INS AND OUTS OF BECOMING OUR CUSTOMER SERVICE ASSOCIATE
THE SCHEDULE:
We offer a Monday through Friday, 8 AM to 5 PM schedule, with freedom to negotiate your schedule based on your needs.
YOUR ROLE:
From the moment you start your shift, you're the communication hub of our company. You handle incoming calls with grace and professionalism, ensuring each customer feels heard and supported. You keep our inbox humming, responding to emails quickly and clearly, and manage a steady flow of inquiries without missing a beat. Whether you're updating a service request or smoothing over a stressful situation, you're the calm in the storm-balancing multiple tasks with poise, positivity, and a helpful attitude that our customers remember long after the call ends.
OUR REQUIREMENTS:
- Exceptional communication skills
- Experience with Outlook email
Preferred Requirements:
- Above-average typing speed
- Excellent attention to detail
- Pleasant demeanor and friendly voice
- Ability to multitask and prioritize deadlines
- Ability to maintain professionalism
JOIN US AT CARTER SERVICES, INC.
Our company was started in 1974 and is completely family-owned. We began as an appliance service company and have expanded into a one-stop company providing plumbing, electrical, air conditioning, heating, vent cleaning, commercial refrigeration, and comprehensive appliance repair and maintenance services. Carter Services is based in Torrance, California and serves Orange County, the South Bay, Los Angeles, and beyond.
The motto, "Quality you deserve. People you trust," is at the core of all we do and the foundation of our success. Not only do we strive for long-term relationships with our clients, but we also desire long-term relationships with our team members. We truly care about our employees, helping them reach and exceed their career goals. It's also important to us that our employees thrive outside of work, which is why we provide competitive compensation and excellent benefits.
Our Customer Service Associate position is the perfect place to grow your skills and build your future. Apply in just 3 minutes using our mobile-friendly initial application. We can't wait to hear from you!
Salary : $18 - $25