Senior International Account Manager, Skip Hop

Senior International Account Manager, Skip Hop

Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU'LL MAKE AN IMPACT:

• Lead and manage the Skip Hop international business across multiple assigned regions, driving strategy to meet or exceed revenue and profitability goals
• Serve as the senior point of contact and build strategic, executive-level relationships with key international distributor and licensee partners
• Direct cross-functional collaboration with merchandising, planning, marketing, eCommerce, accounting, and operations to ensure account needs are met and brand standards are upheld
• Lead sell-in presentations of assortment collections to customers, including senior leadership and executive audiences, via virtual and in-person product presentations
• Oversee order file management and accuracy of customer sales orders, delegating and reviewing work as needed
• Partner with supply chain leadership to ensure timely shipment of open orders and resolve escalated fulfillment issues
• Analyze business performance, sales trends, and market dynamics on a weekly/monthly basis, proactively recommending adjustments to bookings, shipments, or sales plans
• Own the monthly review of customer open to buy (OTB) plans and inventory levels across the territory, ensuring healthy stock positions
• Act as the senior subject matter expert on assigned accounts and the competitive landscape, advising leadership on market opportunities and risks
• Lead the planning and execution of International Sales Meetings, including content strategy, logistics, and internal/external communication
• Partner with international and domestic leadership to align on U.S. best practices, drive brand standards, and elevate operational excellence across international accounts
• Evaluate and help structure new business opportunities, and lead the onboarding of new international accounts and partners
• Mentor and provide day-to-day guidance to junior international team members (e.g., Account Executives, Coordinators) supporting assigned regions
• Support the VP of Sales on strategic international initiatives and represent the international team on cross-departmental projects
• Own and manage forward-looking customer sales plans, budgets, and P&L for assigned regions
• Provide day-to-day guidance, mentorship, and work direction to junior international team members (e.g., Account Executive, Coordinator)
• Communicate directly with senior executives and leadership of international accounts via email, phone, and in-person meetings
• Lead negotiation of contract agreements, extensions, and compliance matters with external accounts
• Exercise independent judgment on account strategy, pricing, and resource allocation decisions within assigned territory

WE'D LOVE TO HEAR FROM YOU IF:
Must have:

• Bachelor's degree required; MBA a plus
• 7-10 years of experience working with international Distributors/Licensees
• 7 years in sales, apparel/consumer products industry preferred
• Prior experience mentoring or managing junior staff preferred
• Foreign language proficiency a plus

Preferred skills and experience:

• Deep knowledge of international business models; extensive experience working with distributors/licensees
• Advanced computer skills in MS Excel, Word and PowerPoint
• Excellent verbal, written, and executive-level communication and presentation skills
• Strong analytical, financial, and project management skills
• Demonstrated ability to lead, coach, and mentor junior team members
• Ability to deal with ambiguity, exercise sound judgment, and operate in a fast-paced retail environment
• Ability to influence and collaborate with senior internal and external partners
• Compensation for this position ranges from $140,000-$150,000 a year based on experience.

MAKE A CAREER AT CARTER'S:
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.
NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.