What are the responsibilities and job description for the IT Helpdesk / Project Coordinator (MSP) position at Carter Murray?
This is not a hands-on Help Desk Technician role. The ideal candidate comes from an MSP environment and understands helpdesk operations, project coordination, client management, vendor relationships, licensing, inventory tracking, and operational logistics.
Think of this as a blend of:
- MSP Service Coordinator
- Project Coordinator
- Client Success / Account Coordinator
- Operations Coordinator
Compensation & Logistics
Location: Great Neck, NY (Onsite)
Salary: $100,000-$125,000
Experience Required:
- 3-5 years of MSP experience (required)
- MSP background is non-negotiable
What the Hiring Manager Really Wants
Must Haves
- MSP experience
- Experience coordinating help desk operations
- Client-facing experience
- Vendor management experience
- Project coordination experience
- Strong organization and multitasking
- Inventory, licenses, subscriptions, or asset tracking experience
- Strong attention to detail and accuracy
- Technical acumen without necessarily being deeply technical
Key Responsibilities
Help Desk Coordination
- Support helpdesk operations
- Assign and track tickets
- Coordinate technician schedules
- Ensure jobs are progressing
- Act as liaison between clients and technical teams
Project Coordination
- Coordinate internal and client-facing projects
- Order equipment
- Track project milestones
- Coordinate field technicians
- Manage project timelines
- Coordinate installations and deployments
Client Management
- Regular client visits
- Relationship building
- Serve as client point of contact
- Identify opportunities for additional services
- Gather requirements and communicate needs internally
Vendor & Operations Management
- Coordinate with software and hardware vendors
- Manage subscriptions and renewals
- Track licenses and user counts
- Assist with billing accuracy
- Support backup and cybersecurity contract administration
Administrative Functions
- Equipment logistics and shipping
- Inventory management
- License management
- Billing support
- Documentation
- Reporting
Salary : $100,000 - $125,000