What are the responsibilities and job description for the ELECTRIC POWER GENERATION (EPG) SERVICE MANAGER position at Carter Machinery Company?
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Job Title: Electric Power Generation (EPG) Service Manager
Location: Elkridge, Maryland
Starting Compensation Range: $85,000 – $115,000 per year
The EPG Service Manager is responsible for directing and coordinating customer service activities by conferring with customers and representatives to evaluate and maintain good customer relations, servicing accounts in a timely manner, resolving complaints and ensuring effective communications. The individual in this role also develops and grows business through the management of service to achieve targeted sales and gross profit margins, while monitoring and controlling service expenses to ensure income is maintained at highest possible percentage.
Requirements for the EPG Service Manager position include:
- Dedicated self-starter with proven leadership and team management experience
- Strong mechanical aptitude
- Proficient in the use of a computer; able to adapt to changing technology
- Must be able to work in a fast-paced environment, quickly evaluate facts and maintain good judgment when making decisions
- Must be able to maintain a high level of customer satisfaction by identifying and resolving problems promptly
- Effectively manage work in process by ensuring work orders are closed in accordance with established time-lines
- Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards
- Strong written and verbal communication skills; able to read, analyze, and interpret general business reports, technical procedures, or governmental regulations
- Promote a positive customer experience
- Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Seeking Candidates with:
- Previous experience leading and managing team in a service industry
- Background in service operations and comprehensive knowledge of heavy equipment repair procedures and applications, preferred
- College/technical degree, or comparable industry experience, preferred
Physical Requirements:
- Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
- Regularly lift and/or move up to 20 pounds
- Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus
Competitive Compensation and Benefits:
- Health, dental and vision insurance
- Paid time off
- 401(k), $0.75 to $1.25 match up to 6%
- Life and disability insurance
- In-house training instructors/programs
- Tuition reimbursement
- Employee referral bonus program
- Tool allowances and tool loans
- Discounts on cellular phone service, computers, and vehicles
- Opportunities for overtime
- Shift differential (if applicable)
You’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.
Come build what matters and build your future with us.
Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.
Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.
Carter Machinery is a drug-free workplace.