3rd Shift Transportation Specialist

Carter Express/Carter Logistics

Job Description

Transportation Specialist

Department: 3PL   Job Status: Full-Time   Reports to: Logistics Manager

POSITION SUMMARY  

As a member of the customer service team, you will be accountable for managing customer relationships through many channels of the order process. You will take complete ownership of the freight by creating and tracking orders, anticipating problems, and providing creative solutions to exceed customer expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Retain working knowledge of transportation systems after initial training
• Initiate contact with carriers and customers when appropriate
• Facilitate complete and thorough communication between carriers and customers
• Organize and track freight on an appropriate time schedule
• Effectively communicate an escalate events through management channels
• Compose office appropriate communication through a variety of media
• Continue proactive solutions within the network
• Provide hands on support during the absence of other team members or during peak times
• Work with peers to develop best practices that are shared across all field office networks
• Adapt to a changing process, while working towards standardization

EDUCATION: 

High School Diploma or GED required. College degree and/or 1 year of transportation and customer service experience.

EXPERIENCE:  

Must have strong written and verbal communication abilities as well as excellent problem analysis skills. Must be able to work in a high stress environment with the ability to adjust to continuously changing priorities. Must be professional with a positive attitude.

SUPERVISORY RESPONSIBILITIES:  

None

COMPUTER SKILLS:  

Proficiency in Microsoft programs such as Word, Excel, and Outlook email required. Must have the ability to learn new programs as necessary.

OTHER REQUIREMENTS:  

Solid work history and willingness to successfully function in a team environment.

WORK ENVIRONMENT:  

While performing the duties of this job, the employee is frequently close to moving material handling equipment.  The noise level in the work environment is moderate.  Depending on Shift, this position will be exposed to dark outside lighting.  

At Carter Express, INC/Carter Logistics LLC, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter Express, INC/Carter Logistics LLC hires and promotes individuals solely based on qualifications for the position to be filled and business needs.