Job Description

STANDARDS OF PERFORMANCE

• 1. Receives referrals via telephone, FAX, or in person and processes them in accordance with agency policy. Collects all data required by policy and procedure at time of referral, excluding MD orders.
• 2. Assist with referral process and coordinating all necessary disciplines. Notifies staff at locations/departments as requested, contacting staff as necessary.
• 3. Maintains an accurate record of referrals
• 4. Provides service information to the public.
• 5. Promotes effective customer relations that contribute to agency success.
• 6. Communicates appropriately and is able to understand customer/ patient/ employee needs; satisfactorily answers questions.
• 7. Maintain payer information resources.
• 8. Data enters patient information into patient databases.
• 9. Performs other duties as assigned or requested.

QUALIFICATIONS

• 1. High school diploma or equivalent.
• 2. Two years experience in health care, admissions, and/or finance.
• 3. Knowledge of home health reimbursement sources and criteria for coverage.
• 4. Strong organizational, written and verbal communication skills, including excellent telephone and listening communication skills.
• 5. Excellent time management skills, ability to meet deadlines.
• 6. Self-directed with the ability to work independently or with little supervision.
• 7. Ability to seek and obtain patient information.
• 8. Superior customer service skills; able to satisfactorily answer questions and build rapport with contacts.
• 9. Ability to meet physical demands of sitting for long period with occasional standing, walking, bending, lifting and transfers.
• 10. Ability to work in a busy and stressful environment and maintain a positive attitude.
• 11. Computer literate with working knowledge of Windows/MS Office applications. Able to type at least 25 words per minute.
• 12. Must possess a valid driver's license or ID card issued by a State, an outlying possession of the US, or a federal, state or local government agency/entity. ID card must have either a photo and/or identifying information such as name, address, DOB, gender, height, and eye color.
• 13. Servant attitude toward servicing clients and internal customers from all departments.
• 14. Adept at dealing with challenging personalities, managing stress and accommodating multiple demands for commitment of time, energy and resources.
• 15. Attendance: Office hours, Monday through Friday. STANDARDS OF PERFORMANCE
• 1. Receives referrals via telephone, FAX, or in person and processes them in accordance with agency policy. Collects all data required by policy and procedure at time of referral, excluding MD orders.
• 2. Assist with referral process and coordinating all necessary disciplines. Notifies staff at locations/departments as requested, contacting staff as necessary.
• 3. Maintains an accurate record of referrals
• 4. Provides service information to the public.
• 5. Promotes effective customer relations that contribute to agency success.
• 6. Communicates appropriately and is able to understand customer/ patient/ employee needs; satisfactorily answers questions.
• 7. Maintain payer information resources.
• 8. Data enters patient information into patient databases.
• 9. Performs other duties as assigned or requested.