What are the responsibilities and job description for the Assistant Community Manager position at Carter-Haston?
Location: Altura
City: Pensacola, FL
$19-$21/ Hour
Employment Philosophy
Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all Carter-Haston team members follow a management philosophy based on “Five Basic Fundamentals of Successful Property Management.”
The 5 Basics
- Community Appearance
- Appearance and Attitude of Management Team
- Market-Ready Apartment Homes
- Prompt Attention to Service Requests
- Resident Satisfaction
Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as applicable.
Responsibilities
- As an Assistant Community Manager, you are responsible for assisting the Community Manager with managing the day-to-day operations of your assigned community, exemplifying Carter-Haston's management philosophy based on our Five Basic Fundamentals of Successful Property Management, and maintaining resident accounts
- Responsible for collecting and posting rent payments and fees; collecting and managing delinquencies; and enforcing policies and procedures outlined in the lease to maximize revenue for the community
- Assist in updating and maintaining records for move ins/outs, application status, traffic activity, closing rations, and others as assigned
- Act as the on-site supervisor in absence of the Community Manager by delegating daily work, coordinating maintenance tasks with the Maintenance Supervisor, and manage the daily operations of the community in compliance with company policies and procedures
- Assist with developing and tracking social media campaigns and marketing strategies
- Conduct prospective community and apartment tours as needed
- Manage the eviction process by following preestablished company procedures
- Participate and document property inspections (grounds, common areas, parking lots, move ins/outs, make-readies, annual inspections, etc.)
- Deliver consistent excellent customer service that yields guest satisfaction through positive ratings and community reviews
- Promote resident satisfaction and retention by following established industry standards and company policies
- Manage the renewal process for current residents
Qualifications
- One to three years of Multi-family Property Management experience in Leasing or Assistant Manager role
- Proficiency with industry software systems such as Yardi, OneSite, Yieldstar, Knock CRM, the NAA lease agreement, and revenue management systems
- Strong leadership and team management skills
- Exceptional oral and written communication skills
- Familiarity with generally accepted financial principals; budgeting experience; and supervisory experience preferred
Benefits Overview
Carter-Haston believes our employees are our most valuable asset and are essential to our continued success. This is why we proudly offer a comprehensive and valuable benefits package designed to fit the needs of our employees and their families.
We offer eligible associates the following:
- Competitive Compensation
- Paid Vacation, Sick Days, Holidays and Floating Holiday
- Medical, Dental, Vision and Disability Coverage
- Apartment Discount Program
- Recognition and Service Awards Program
- Educational Assistance Program
- Employee Assistance Program
- 401k Plan with Employer Match
All benefits are subject to change.
Salary : $19 - $21