Community Manager

Property: Station at Brighton

Style: Garden

Unit count: 304

HOW YOU’LL MAKE A DIFFERENCE

Community Managers are responsible for overseeing or administering all the management activities of a given property, as well as the various personnel who work at the property. This includes day-to-day operations management, physical and financial asset performance, resident relations, and a clear understanding of the industry and changing market.

WHY YOU’LL LOVE WORKING HERE

At Allegiant-Carter Management, our people are at the heart of everything we do. As an owner-managed company, we take pride in cultivating a culture where every team member’s contribution truly matters. You won’t just be part of a team — you’ll be part of a family that values integrity, collaboration, and excellence in every interaction.

We believe in investing in our employees’ growth and success. From ongoing training and professional development opportunities to clear pathways for advancement, we’re committed to helping you reach your full potential. You’ll have the tools, support, and encouragement to thrive!

At Allegiant-Carter Management, you’ll find more than a job — you’ll find a career built on respect, learning, and shared success.

CORE RESPONSIBILITIES:

Leadership and Management

• Provides guidance and direction to all team members, including setting performance standards and monitoring performance.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Identifies the developmental needs of team members and recognizes coaching and mentoring opportunities to improve their knowledge/skills.
• Facilitates training and compliance with company policy and local regulations and assumes leadership in emergency situations.
• Maintaining the operational and compliance process to meet company and industry standards including, but not limited to financial management, payroll, key log management, dispositions, processing applications, and following all Federal, State, and Local Fair Housing guidelines.

Asset Performance

• Ensures financial records and reporting is up to date and accurate to properly be able to determine the state of operations.
• Assists with the preparation of annual budgets and monitors performance against budgets made prior.
• Maintains collections in accordance with guidelines set for the community.
• Assist posting on Social Media outlets for marketing internal and external customers.
• Occupancy - Ensures make-ready dates are maintained in Yardi and that unit turns are completed within company standards.
• Performs daily inspections of the community to guarantee curb appeal. Models, market readies, and amenities meet company standards.
• Oversees the details of apartment renovations and inspects vacant units weekly to ensure company standards are met.
• Assists with vendor and service provider selection, negotiating contracts, and ensuring that work is completed to a high standard.
• Ability to identify and resolve property issues efficiently.
• Maintain awareness of market conditions and trends, contribute ideas for marketing the property, and improve resident satisfaction.
• Proficient in using property management software and other relevant tools.
• Conducts all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other Federal, State, and Local laws pertaining to Multi-Family Housing.

Resident Relations

• Ensures all on-site team members provide the highest level of service to residents.
• Develops monthly Marketing Action Plan to target leasing goals, outreach marketing, social media, and resident retention.
• Provides resident support in escalated situations.
• Promotes resident satisfaction and retention by responding to questions and requests in a timely manner.
• Provides superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.

QUALIFICATIONS

Education

• High school diploma or GED required

Required Experience/Skills

• 2-3 years' experience as a Multifamily Community Manager or related property management experience required.
• Proficient in knowledge of federal and/or local fair housing laws required.
• Ability to monitor and interpret the sub-market and pricing.
• Strong knowledge of MS Word, Excel, and Outlook is required.
• Yardi experience preferred.
• Driver’s License and reliable means of transportation required

Certifications-N/A

PHYSICAL ACTIVITY AND ENVIRONMENTAL DEMANDS

• Regularly performs physical activities including standing, walking, sitting, and using hands for grasping and coordination.
• Occasionally lifts, carries, pushes or pulls items up to 50 lbs.; climbs, balances, stoops, crouches, and works at heights up to 40 feet.
• May be exposed to varying environmental conditions including humidity, moving equipment, and, on rare occasions, extreme temperatures or airborne particles.

WE’VE GOT YOU COVERED

• Competitive compensation
• Excellent benefits package including medical, dental, vision and other ancillary products
• Retirement savings 401(k) plan
• Generous holiday and vacation package
• Professional development assistance