Donor Account Consultant

Job Title: Consultant

Location: Bedford, TX

Job Type: Full-Time (In Office)

Department: Donor Engagement

Why Join Us:

At Carter BloodCare, we value integrity, excellence, and teamwork. Join a dedicated group of professionals working together to maintain the highest standards in product quality control.

Description

THE TERRITORY FOR THIS POSITION IS NORTH DALLAS/PLANO.

PRINCIPAL ACCOUNTABILITY

The Consultant is responsible for promoting the Carter BloodCare (CBC) mission, implementing effective strategies to recruit, manage, and maintain relationships with sponsor organizations, and achieving successful blood collection events while meeting established blood collection goals.

The Consultant is responsible for retention of current accounts, developing new accounts, and building strong relationships with account blood drive coordinators. This position requires the employee to have regular personal interaction and coordination of work with other employees in the workplace, as well as face-to-face interaction with members of the public, actual and potential sponsors of blood drives, and/or donors. Responsibilities include education, planning, and ongoing support to account blood drive coordinators to ensure sponsors host successful and productive blood drives.

The Consultant is responsible for complete sponsor account information, accurate record keeping, and ongoing maintenance of ‘up-to-date’ account information. This critical information is maintained in an electronic Customer Relations management software system provided by CBC. Ability to work varied hours, evenings, weekends, and some holidays. Must be available during blood drive events or when schedule demands. Must be able to travel and conduct face–to-face sales calls with potential sponsors of blood drives.

Regular full-time attendance is required during normal working hours.

Submit your resume and application at

https://www.carterbloodcare.org/who-we-are/careers/

Qualifications

EDUCATION

• Bachelor’s Degree (preferred), or equivalent experience

EXPERIENCE

• Minimum of 2 years of experience in sales or account relationship management

SKILLS AND KNOWLEDGE

• Customer Service
• Excellent internal/ external customer service skills

Team Player

• Ability to work closely and harmoniously with the CBC management team, departmental personnel, donor groups, individual donors, collection staff, and volunteers; Requires creativity, the ability to communicate effectively, participate, and share ideas to help formulate new recruitment strategies and tactics to improve donor participation

Communication

• Requires effective communication, both verbally and in writing. Communicating, educating, and promoting the CBC mission, inspiring blood donors and blood drive coordinators. Requires an ability to persuade and convince potential donors and drive coordinators with effective presentation skills, maximizing CBC’s ability to meet the mission.

Availability

• Ability to work varied hours, evenings, weekends, and some holidays. Must be available during blood drive events or when schedule demands. Must be able to travel and to conduct face–to-face sales calls with clients.

Organizational Skills

• Manage multiple accounts and projects simultaneously while meeting aggressive timelines. Good time management and organizational skills are a must; accurate and ‘up to date’ record keeping is required to reflect the latest account information.

Strong work ethic/accountability

• Must be comfortable working in a goal-driven environment. Always maintaining donor confidentiality. Ability to work independently, demonstrating self-initiative, taking responsibility/ownership of decisions and actions.
• Analytical/problem solving
• Ability to use a systematic approach to define and solve problems. Must be computer literate.

PHYSICAL/MENTAL STRESS FACTORS

• Ability to walk, stoop, bend, lift, and carry equipment weighing up to approximately 15 pounds
• Normal vision requirements
• Noise level exposure is moderate
• Ability to clearly speak, hear, and write
• Stress related to setting, meeting or exceeding departmental goals
• Periodic exposure to traffic hazards; ability to drive to and from remote locations routinely, as part of the sales call process
• Ability to travel (including by air) to periodically attend seminars, workshops, training, events, and to visit other blood centers to enhance knowledge and skills
• Required to meet collection goals by organizing successful, efficient blood drives
• Required to be on time for meeting appointments, make presentations before internal and external groups, and perform cold calls
• Experience with handling sensitive issues relating to customer service provided by CBC
• Ability to experience and overcome rejection

Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Carter BloodCare is a Pro Disabled & Veteran Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.