What are the responsibilities and job description for the Security Investigative Analyst position at Carter Bank?
POSITION TITLE: Security Investigative Analyst
FLSA STATUS: Exempt
SUMMARY:
The Security Investigative Analyst provides investigative, analytic and administrative support to the Investigations Manager, Retail Branches, Fraud Prevention, and other back office support personnel as needed. The Security Investigative Analyst seeks to increase efficiency in Carter Bank operations, will track data for suspicious/criminal activity and trends in Carter Bank’s markets, and interact with law enforcement and representatives from other regulatory agencies as needed.
ESSENTIAL JOB FUNCTIONS:
• Research transactions (internal-external) financial information, customer records, statements, etc.
• Create confidential and non-routine file systems and maintain them accurately and efficiently
• Create files for investigations and collect any known information/documents to be placed in that file for internal use and possible sharing with Law Enforcement and Regulatory authorities
• May assist bank staff/managers in the event of a robbery or other incidents to ensure timely receipt of documents/information for accurate and complete records
• Track and report suspicious/criminal trends in Carter Bank market areas
• Assist the Safety and Security Director and members of the Safety, Security and Investigations team with the Safety, Security and Investigations training for branch and corporate office locations
• Handle phone calls as needed and provide guidance on Security/Safety Policy and Best Practices and escalates issues to Security Investigator when warranted
• Maintain confidentiality of information with discretion, diplomacy and professionalism
• Work with Bank Secrecy Act (BSA), Internal Audit, and Compliance staff as needed for information exchange, in an effort to maximize efficiency for all departments
JOB REQUIREMENTS:
• High school diploma or equivalent required
• Prior bank or financial services related experience strongly preferred
KNOWLEDGE/SKILLS REQUIRED:
• Intermediate customer service skills
• Advanced organization skills
• Advanced analytical skills
• Intermediate time management skills
• Intermediate verbal
• Intermediate proficiency with Microsoft Office, especially Word and Excel
• Intermediate knowledge of bank products/services and the Bank’s core operating system
• Basic understanding of fraud products such as Verafin
PHYSICAL AND MENTAL QUALIFICATIONS:
• Standing, walking, bending and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Must be able to occasionally move or lift up to 20 pounds
• May be asked to work supplemental hours periodically
• Limited travel required during and after business hours
