FC Lead

Job Description:
Who We Are:
We're , one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.

We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you.

Fast Facts:

• 6,000 customers worldwide
• 1,600 employees globally
• 17 warehouses nationwide, totaling over 10 million square feet of space
• Headquartered in Houston, TX with international offices in Mexico and Poland

Our values:
is building a company that is committed to living out these 6 core values:

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
• Think beyond the box: "We've always done it that way" is not a phrase uttered often at our office. We create creative solutions to complex problems.
• Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
• Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
• Remember to be human: We work hard, but we leave room for the people, places and things that we love.

Candidates who live in or around the [LOCATION] area is ideal but we are open to considering other US or MX locations.

The Role:
The
Fulfillment Center Lead
is responsible for overseeing daily operations across inbound, outbound, returns, inventory control, and kitting functions. This role sets the pace for the team, ensures adherence to SOPs, and drives performance and accuracy. The Lead trains, supervises, and motivates team members while maintaining compliance with company policies and safety standards.

What You'll Do:

• Lead teams in receiving, replenishment, returns, and kitting activities per Jazz and client-specific SOPs
• Ensure accurate put-away of products into reserve and drop zone locations
• Oversee replenishment of active locations based on system-generated tasks
• Manage kitting operations including re-labeling, re-working, and product assembly
• Monitor and ensure timely processing of returns in accordance with client requirements
• Arrive prior to shift start to prepare workload distribution
• Train and supervise team members in shipping and receiving functions
• Ensure adherence to scheduled break/lunch periods and time clock procedures
• Monitor employee performance and provide coaching as needed
• Enforce company policies, safety protocols, sanitation standards, and ethical guidelines
• Foster a collaborative and productive team environment

Who You Are:

• A proactive leader who thrives in fast-paced environments
• Strong communicator with the ability to motivate and guide teams
• Detail-oriented and committed to operational excellence
• Comfortable with physical activity and hands-on supervision
• A team player who values collaboration and accountability

What You've Done:

• Earned a high school diploma or equivalent
• Accumulated at least 2 years of experience in distribution or warehouse operations
• Held a previous lead or supervisory role in a warehouse setting
• Gained proficiency in warehouse management systems and operational SOPs

Nice to Haves:

• Bilingual (English/Spanish)
• Experience with kitting or product rework operations
• Familiarity with systems and workflows

Physical Demands & Working Conditions:

• Frequent standing, walking, bending, stooping, and reaching
• Occasional lifting and carrying of up to 30 lbs
• Ability to maintain focus and attention for extended periods
• Willingness to work overtime as needed
• Exposure to warehouse machinery and variable environmental conditions

90 Day Performance Metrics:

• Meet or exceed team productivity and accuracy benchmarks
• Demonstrate effective team leadership and training capabilities
• Maintain compliance with SOPs and safety standards
• Show initiative in identifying and resolving operational obstacles
• Receive positive feedback from peers and supervisors

Knowledge:

• Packing, shipping, receiving, and inventory control procedures
• Warehouse management systems and replenishment workflows
• Company SOPs and client-specific requirements
• Safety, sanitation, and compliance protocols

Skills:

• Strong verbal and written communication
• Team leadership and supervision
• Time management and workload distribution
• Basic math (addition, subtraction, multiplication, division)
• Reading and interpreting location, date, and product codes

Abilities:

• Lead and motivate a diverse team
• Lift up to 35 lbs and perform moderate physical activity
• Maintain attention and concentration for extended periods
• Adapt to changing priorities and operational needs
• Uphold company values and ethical standards

is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary : $60,000 - $80,000