Senior Fulfillment Operations Manager

Job Description:

Who We are:

So, you’ve heard about being #addedtocart

At Cart.com, our mantra is “Be Brand Obsessed”. Why? Because we know that our lives are shaped by the brands we interact with daily. As a new disruptor in e-commerce, Cart.com’s mission is to not only help brands scale seamlessly, but also build a deeper connection with their customers. We obsess over the brands we serve and the things they care about, and that passion is what drives us to provide a consumer experience like no other.

Since our founding in 2020, Cart.com’s one-of-a-kind e-commerce platform has quickly redefined how brands operate online. With our end-to-end world-class tools and services, we empower brands to manage their stores, find more customers, and deliver their products in one seamless experience. It is our mission to give brands the same capabilities as the world's largest retailers so they can do more of what they love—getting their great products into the hands of amazing customers.

We are always looking for entrepreneurial, innovative and determined humans who are eager to creatively transform the e-commerce space. Sound like you? Come hop on the brandwagon and discover what Cart.com is all about.

Cart.com is building a community that is committed to living out these 6 core values:

• WE ARE OBSESSED WITH BRANDS: We live for brands and are fanatical about their success. 
• WE THINK BEYOND THE BOX: We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems. 
• WE DON'T GIVE UP: No one expected this to be easy. We are resilient— we dig in and keep going. 
• WE SPEAK UP: Every person here has an obligation to question norms, voice concerns, and offer their perspective. 
• WE WORK TOGETHER: We work with integrity and respect, ask for help, and extend the same help to others. 
• WE ARE HUMAN: Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve. 
  
  

Onsite:

This position is open to applicants or individuals who are located in or around Groveport, OH and able to work 1st shit with flexibility for longer hours based off of business and peak needs.

The Role:

Reporting to the Director of Fulfillment Operations, the Senior Outbound Operations Manager is a key leadership role in our growing 3PL operation. Key responsibilities will be to manage a multi-client operation to include DTC & B2B.. This position will oversee Operation Managers and Supervisors as well as be responsible for hourly associates.

You will be responsible to develop, support, and maintain the resources and processes necessary to efficiently manage and improve DC operations. The ability to motivate a performance driven team and be customer service driven, is a must.

Exciting new opportunity for a true results oriented, creative, motivational senior leader in one of our Dallas Facilities. This position will be responsible for a large component of the operations.

What You’ll Do:

• Maintain records on working hours and meet financial projections of team
• Consistently review operations and recommend and implement improvements as cleared by upper management.
• Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost.
• Direct the supervisors & leads to maintain proper productive staffing levels per budget and departmental demands, including all interviewing, training and discipline processes and ensure that all departments are correctly staffed and agreed upon daily.
• Drive efficiency in operations by continuously improving current processes and practices.
• Develop, support and maintain the resources and processes necessary to efficiently manage and improve DC operations.
• Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service.
• Create and maintain departmental spreadsheets of performance, cost per piece and accuracy.
• Promote a safe working environment. Report all incidents and injuries.
• Perform other duties as assigned.
  
  

Who You Are:

• A leader with the ability to influence
• A high level communicator both orally and written
• Able to multi-task and adapt to a changing environment
• A Problem Solver
• Team oriented with strong interpersonal skills
  
  

What you've done:

• 6 years progressive operational and managerial experience in an eCommerce fulfillment or similar logistics distribution environment. 
• 4 years of successful experience motivating, training, and leading your team into performing at extraordinary levels. 
• Experience in a direct to consumer, pick and pack environment
• Proven leader with the ability to build a team.  
• Must be able to utilize data to support decisions and drive success in your responsible areas 
• Ownership of results
• High School diploma or GED
  
  

Top candidates will also have:

• B2B fulfillment experience.
• Prior 3PL operations experience. 
• Experience in an automated environment.  
• Bachelor’s Degree  
  
  

Physical Work Environment:

• Ability to work weekend 1st shift schedule
• Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).
• Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)
• Able to maintain attention and concentration for extended periods of time
• Able to work overtime including extended schedules during peak seasons.
  
  

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.