What are the responsibilities and job description for the Operations Supervisor position at Cart.com, Inc.?
Job Description:
Who We Are:
We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.
We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.
Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.
Cart.com Fast Facts:
6,000 customers worldwide
1,600 employees globally
17 warehouses nationwide, totaling over 10 million square feet of space
Headquartered in Houston, TX with international offices in Mexico and Poland
Our values:
Cart.com is building a company that is committed to living out these 6 core values:
Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
Remember to be human: We work hard, but we leave room for the people, places and things that we love.
The Role:
The Operations Supervisor is a key leadership role within a multi-client 3PL distribution environment, responsible for overseeing functions including picking, packing, kitting, and order fulfillment. This role ensures operations meet client service level agreements (SLAs) with speed, accuracy, and efficiency.
The supervisor leads and supports a team of associates, helping to drive performance, maintain operational flow, and uphold quality standards. Success in this role requires a hands-on, results-driven leader who thrives in a fast-paced, service-focused environment.
What you’ll do:
Supervise associates and oversee daily operations including picking, packing, kitting, and order fulfillment
Assign labor and manage shift flow to meet client SLAs, productivity targets (e.g., UPH), and quality standards
Monitor and report on key performance indicators (KPIs), and use data to drive performance improvements
Ensure associates are trained on warehouse management systems (WMS), outbound SOPs, and safety protocols
Communicate effectively with internal teams and clients to resolve outbound processing issues and support service delivery
Support labor planning and scheduling based on forecasts and capacity needs
Foster a high-performing team environment through coaching, development, and regular feedback
Identify and escalate operational or client-related issues as needed
Contribute to continuous improvement initiatives by refining outbound workflows and supporting company growth objectives
Who you are:
Are a passionate leader and motivator.
You have excellent organizational skills and attention to detail.
Are an excellent written and verbal communicator.
Have a customer Centric attitude where you place the activities that will lead to great customer satisfaction first and foremost in everything you do.
What you’ve done:
2 years of experience in fulfillment operations, preferably in high-volume environments
1 years in a lead or supervisory role, with a proven ability to train, motivate, and manage teams
Prior experience in eCommerce, B2B Wholesale, or 3PL operations
Proficient in Warehouse Management Systems (WMS), Order Management Systems (OMS), Excel, and other Office applications
Skilled in using operational data to support decisions and drive performance improvements
High school diploma or GED required
Physical Demands:
Shift/Schedule:
Comfortable working in a non-climate-controlled environment.
Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).
Able to lift and carry up to 30-50 lbs. on occasion.
Able to maintain attention and concentration for extended periods of time.
Able to work overtime.
Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.
All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.
Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
