Operations Manager, Outbound

Job Description: Who We Are:  We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery. We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you. Cart.com Fast Facts: 6,000 customers worldwide 1,600 employees globally 17 warehouses nationwide, totaling over 10 million square feet of space Headquartered in Houston, TX with international offices in Mexico and Poland Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love. Onsite: This position is open to applicants or individuals who are located in or around Dallas,Tx and able to work 1st shift with flexibility for longer hours based off of business and peak needs. The Role: The Outbound Operations Manager is responsible for leading outbound operations including picking, packing, kitting, and triage. This role ensures order fulfillment is executed with speed, accuracy, and efficiency across a multi-client 3PL environment supporting E-commerce (DTC) and/or Wholesale (B2B) customers. Key responsibilities include managing automated pick modules, driving performance metrics, and leading teams across multiple shifts. The ideal candidate is a results-driven, motivational leader who thrives in a fast-paced, high-volume setting and is committed to continuous improvement and operational excellence. What You’ll Do: Lead all outbound operations including picking, packing, kitting, and triage to ensure timely and accurate order fulfillment. Manage and develop outbound supervisors and staff, fostering a high-performance team environment. Ensure adherence to service level agreements (SLAs), units per hour (UPH) targets, and quality standards. Plan and schedule labor based on forecasts, capacity requirements, and performance metrics. Train teams on warehouse management systems (WMS) and standard operating procedures (SOPs). Maintain organized and efficient picking locations for high-SKU environments. Identify and implement process improvements to drive efficiency and throughput. Communicate effectively with clients, internal teams, and other departments to resolve outbound issues and support service delivery. Support company growth by identifying capacity constraints and recommending operational enhancements. Mentor and develop leadership talent within the outbound team to support performance, engagement, and career growth. Who You Are:   Motivated leader, focused on speed accuracy. Strong communicator and problem solver. Thrives under pressure during peak fulfillment. What You’ve Done: 5 years in fulfillment operations. 3 years in outbound management or equivalent leadership. 3PL or high-volume fulfillment experience WMS advanced knowledge Physical Demands: Shift: 1st shift Comfortable working in a non-climate-controlled environment. Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.). Able to lift and carry up to 30-50 lbs. on occasion. Able to maintain attention and concentration for extended periods of time. Able to work overtime. Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Cart.com is the leading provider of unified commerce and logistics solutions that enable B2C and B2B companies to sell and fulfill anywhere their customers are. Our interconnected suite of software and services powers cross-channel commerce operations from listing to sale to fulfillment for some of the world’s most beloved brands and most demanding organizations. By unifying the digital and physical aspects of commerce across channels, Cart.com is transforming how merchants sell and how people buy.