What are the responsibilities and job description for the Regional Account Manager - Inside Sales - Ontario position at Carson?
Position Overview:
Carson is seeking a dedicated and customer focused Inside Sales Account Manager focusing on current customer retention and growth in southwest Idaho and northeast Oregon markets. This role is vital to ensuring excellent customer service, efficient order processing, and proactive sales outreach. If you are an organized, communicative, and results-driven individual, we invite you to apply and contribute to the success of our sales team.
The Company:
Carson has been synonymous with quality and service since 1938. Originating as a heating oil provider in Portland, we have expanded our reach across the Pacific Northwest, offering a diverse range of services including fuels, lubricants, propane, industrial solutions, and more. Our commitment to customer satisfaction drives our success and inspires our dedicated team!
Key Responsibilities include:
- Customer Communication
- Respond promptly and professionally to inbound calls and emails from customers, addressing inquiries, providing product information, and resolving concerns.
- Proactively reach out to customers to enhance relationships and uncover new sales opportunities.
- Vendor Pricing and Internal Setup
- Manage the submission of vendor pricing information and collaborate with internal teams to set up accurate pricing for products.
- Order Management
- Perform accurate order entry, ensuring correct pricing, quantities, and delivery details.
- Review orders for accuracy and completeness, addressing any discrepancies or issues before forwarding them for delivery.
- Delivery Coordination
- Communicate with internal departments to track delivery ETA (Estimated Time of Arrival) and provide updates to customers as needed.
- Ensure timely and efficient delivery scheduling and coordination.
- Proactive Sales Activities
- Initiate proactive sales calls to customers within your assigned book of business, identifying opportunities for upselling, cross-selling, and addressing customer needs.
- Customer Inquiry Delegation
- Receive incoming customer inquiries and assess the nature of the request.
- Delegate inquiries to the appropriate internal departments, ensuring swift and accurate resolution.
Qualifications:
- High school diploma or equivalent; additional education or relevant certifications are advantageous.
- Proven experience in inside sales, customer service, or a related field.
- Strong communication skills, both verbal and written, with a customer-centric approach.
- Proficiency in using office software, including Microsoft Office Suite (Word, Excel, Outlook).
- Detail-oriented with a commitment to accuracy in order processing and customer interaction.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong organizational skills and ability to manage multiple tasks effectively.
- Positive attitude, proactive problem-solving skills, and a results-oriented mindset.
- Familiarity with CRM systems and order processing software is a plus.
Benefits Include:
Medical, Dental, Vision, 401K, Aflac, Pre-paid legal, Long-Term Disability, Life Insurance, Employee Assistance Program, and PTO.
- Ongoing training and professional development opportunities.
- Collaborative and supportive team environment.
- Exposure to various aspects of inside sales and customer relationship management.
Employer Notes:
- Full time in-office 8am-5pm
- Competitive hourly rate plus commission.
- Employer will conduct a background check, drug screen, and driving record check.
Work Environment/Physical Requirements:
- Majority of work conducted in office
- Work can involve moving boxes and employee must lift, bend, stoop, pick up and move objects up to 25 lbs.
If you are ready to contribute to our sales team's success by winning new business, please apply online to the Carson Career site at: www.carsonteam.com/careers. Please be sure to acknowledge, sign, and date your application.
The company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Benefits:
Employee Discounts, Job Training, Reduced or Flexible Hours