What are the responsibilities and job description for the Customer Service Representative position at CarShield?
Description:
CarShield is seeking a Customer Service Representative to join its growing Customer Service team. In this role, you will assist existing customers with a wide range of questions and concerns while delivering accurate, professional, and responsive service in a fast-paced call center environment.
In this role, you will:
- Answer inbound calls from existing customers.
- Assist customers with general inquiries, payments, and questions regarding claims.
- Address customer concerns, make appropriate efforts to retain customers, and escalate issues when needed.
- Collaborate with the Finance and Administration teams to resolve customer needs.
- Maintain a positive, customer-first approach while delivering professional and responsive service.
- Maintain current knowledge of the products and services CarShield offers.
- Perform other duties as assigned.
Compensation and Benefits
- $17-$19 per hour plus performance bonus opportunities; average hourly earnings are approximately $20.
- Group insurance, including medical, dental, vision, and life coverage.
- 401(k) with employer match.
- Paid time off beginning after six months of employment.
- Discounted CarShield policies.
- Discounted tuition at Lindenwood University.
- Professional development opportunities.
- On-site basketball and other recreation.
- On-site fitness facilities and classes led by a staff personal trainer at the St. Peters headquarters.
- Ability to work on-site at CarShield's headquarters in St. Peters, Missouri.
- At least one year of experience in a call center environment.
- Strong verbal communication skills and a professional phone presence.
- Excellent customer service skills.
- Strong attention to detail and ability to follow directions.
- Ability to manage multiple tasks effectively.
- Ability to receive and apply coaching and feedback.
- Basic computer and typing skills.
- Ability to obtain the license required by the State of Missouri; CarShield supports the application process and fee.
- Bilingual English/Spanish skills preferred.
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $17 - $25