Front Desk Representative

REPORTS TO

Owners

POSITION SUMMARY

Responsible for guest registration, front desk, and store procedures while delivering great guest service.

SPECIFIC DUTIES

· Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.

· Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.

· Handle all guest issues with respect by listening and acknowledging their concern.

· Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.

· Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.

· Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and/or Owner(s) for all front office and store facilities.

· This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

· All guests are greeted immediately with friendly, helpful and professional guest service delivery.

· Demonstration of a positive attitude with guests, management, team members, and vendors.

· Careful and accurate money handling.

· Promotion of this KOA and entire KOA system.

· Well-groomed appearance and appropriate, clean KOA uniform and nametag.

· Attention to detail when taking reservations and/or registering guests.

JOB QUALIFICATIONS

· Knowledge of computer and cash register operation

· Ability to work nights, weekends, and holidays

· Excellent customer services skills

· Ability to maintain confidentiality

PHYSICAL REQUIREMENTS

• Must be able to lift and carry 25 pounds occasionally and 10 pounds regularly
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Ability to respond to telephone calls, hear issues, give direction while viewing computer screens
• Long periods of standing (80%)
• Ability to bend, stoop, kneel, crouch, and climb

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Communication method(s) used:

• Email
• Phone
• In person

Typical end time:

• 8PM

Typical start time:

• 12PM

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply

Work Remotely

• No

Job Types: Part-time, Temporary

Pay: $15.00 per hour

Work Location: In person

Salary : $15