What are the responsibilities and job description for the Night Dispatcher position at Carroll Electric Cooperative Corporation?
PURPOSES SPECIFIC TO THE POSITION
To perform dispatching functions for the Cooperative, primarily outside of normal business hours.
RELATIONSHIPS
- Reports to Dispatch Coordinator
- Directs - none
- Cooperates or coordinates with all persons both within and outside the cooperative, as deemed necessary to carry out the responsibilities of the position.
POSITION SPECIFICATIONS
- Requires ability and willingness to participate in the dispatch on-call rotation and work extended hours, weekends, and overtime as necessary.
- Requires maintaining the highest degree of confidentiality with employee and member information.
- Requires the ability to communicate thoughts and ideas effectively through verbal and written communication.
- Requires ability to work in a dynamic environment with the ability to schedule and prioritize stressful, complex situations.
- Requires ability to work in a constant state of alertness and focus to contribute toward the safety of employees and the public.
- At least three years of relevant experience is preferred.
- Must report in-office to corporate headquarters located in Berryville, AR.
RESPONSIBILITIES AND AUTHORITIES
- Operates, monitors, updates, and responds to various systems, including outage, interactive voice management, two-way radio, automatic vehicle location, security, mapping/GIS, customer records, and other alarm systems.
- Answers telephone and contacts "on-call" personnel regarding outages or other emergencies as required.
- Communicates with members (customers) to check for certain issues before dispatching personnel.
- Ensures the proper flow of information to all parties to maintain a safe and professional workplace.
- Communicates effectively with emergency personnel outside of the Cooperative.
- Requires willingness to obtain and maintain first aid and CPR
- Requires willingness and ability to lift light loads frequently, medium loads occasionally, and assist with heavy loads rarely.
- Requires the ability and willingness to create and maintain accurate records and reports.
- Attends and participates in various meetings and training events.
- Performs other duties as assigned or required of the position.