Customer Service Representative

PURPOSES SPECIFIC TO THE POSITION

To provide a wide range of customer service to the members of the Cooperative. To represent the Cooperative in a professional manner while many times serving as the "face" of the Cooperative.

RELATIONSHIPS

• Reporting structure varies by office location[1]
• Directs none, except personnel who may be assigned from time to time
• Cooperates or coordinates with all persons both within and outside the cooperative as deemed necessary to carry out the responsibilities of the position.

SPECIFICATIONS AND RESPONSIBILITIES

• At least two years of clerical, administrative, and/or customer service experience is preferred. Other experience and attributes may be considered in lieu of this.
• Written and verbal bi-lingual (Spanish and English) skills are valuable.
• Requires ability and willingness to effectively speak on the phone or in-person and perform other work simultaneously.
• Requires ability and willingness to effectively respond to upset members.
• Requires ability and willingness to work in an administrative environment, typically sitting at a desk and operating typical office equipment. Requires ability and willingness to lift/manipulate light loads frequently and assist with medium loads occasionally.
• Exercises highest degree of confidentiality regarding all Cooperative, member, and employee information.
• Requires ability to effectively operate two-way radio systems, computers and other mobile devices and their associated software and applications.
• Requires accurate and quick keyboarding and 10-key skills.
• Requires ability and willingness to maintain a neat workspace and accurately maintain various physical and electronic files and records.
• Requires ability and willingness to work in a constant state of alertness and focus.
• Via telephone, email, in-person, and drive-through window, assists members with a wide range of inquiries and needs.
• Processes and distributes incoming mail.
• Receives and accurately records payments.
• Prepares and maintains various reports.
• Receives and directs emergency calls.
• Accepts applications for membership and electric services.
• Processes various connect, reconnect, and disconnect service orders.
• Explains requirements, rules, regulations, and applicable policies.
• Attends and participates in various meetings and training.
• A valid driver's license is required, along with the availability and willingness to travel to work in district offices as needed.
• Performs other duties as requested or required by the position.

[1] Berryville – Customer Service Manager; Bentonville – Manager, Customer Support; Huntsville & Jasper – District Vice President

Carroll Electric is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their status in any category protected by applicable law.